About the position
At Eptura, we're not just another tech company; we're a global powerhouse revolutionizing the workplace. Our innovative worktech solutions digitally connect people, workplaces, and assets in a unified platform, empowering 25 million users across 115 countries to thrive and succeed. Joining Eptura means being part of a dynamic and forward-thinking team trusted by some of the world's most renowned companies, including 45% of Fortune 500 brands. We are on a mission to shape the future of work, and we want passionate, driven individuals like you to help us create a better, more connected world. If you're excited about making a real impact and being at the forefront of workplace innovation, Eptura is the place for you!
Responsibilities
- Lead the resolution of highly complex technical issues for the Archibus product, ensuring client satisfaction and seamless operations.
- Work closely with internal teams, including Technical Support, Cloud Operations, Development, and Professional Services, to address and resolve issues.
- Collaborate with external teams from customers and business partners to ensure smooth support and issue resolution.
- Utilize deep technical knowledge in SQL, including stored procedure debugging, to resolve complex issues.
- Apply expertise in HTML, JavaScript, React.js, Java, and CSS to troubleshoot and resolve issues efficiently.
- Leverage knowledge of DevOps or Cloud Operations/Site Reliability Engineering to enhance support processes.
- Demonstrate familiarity with SAML, SCIM, AWS, and Azure cloud-based computing principles.
- Think outside the box to find innovative solutions to customer technical issues.
- Communicate effectively at all levels, from deeply technical discussions to business executive presentations.
Requirements
- 10+ years of experience in supporting, developing, and maintaining SaaS products.
- Deep technical knowledge in SQL, including stored procedure debugging.
- Expertise in HTML, JavaScript, React.js, Java, and CSS.
- Familiarity with SAML, SCIM, AWS, and Azure cloud-based computing principles.
- Knowledge of DevOps or Cloud Operations/Site Reliability Engineering is a plus.
- Excellent troubleshooting and diagnostic skills.
- Ability to think creatively to solve complex technical issues.
- Strong communication skills, capable of interacting with both technical and business stakeholders.
Nice-to-haves
- Experience with cloud operations and site reliability engineering.
- Strong understanding of security protocols and identity management systems.
- Experience supporting FedRAMP products is beneficial.
Benefits
- Health, Dental, Vision & Pet Insurance
- Dependent, Spousal and Domestic Partner coverage available
- Up to $1000 Company HSA Contribution
- Medical, Dependent Care and Limited FSA Accounts
- Income Protection and Replacement - 100% Company Paid
- Short Term Disability
- Long Term Disability
- Life Insurance
- Employee Assistance Program
- Flexible PTO
- 401K with company match
