Principal Technical Product Manager - VAS

Visa - Bellevue, WA

Full-time - Principal

Hybrid - Bellevue, WA

Credit Intermediation and Related Activities

About the position

The Principal Technical Product Manager in the Value Added Services - Digital Marketing & Engagement technology organization at Visa is responsible for leading the development and delivery of customer engagement and loyalty solutions for global clients. This role involves collaborating with cross-functional teams to define the vision and strategy for loyalty programs, ensuring alignment with business objectives, and overseeing the technology development lifecycle.

Responsibilities

• Partner with Loyalty Business Owners and product teams to define the vision and strategy for loyalty programs and services.
• Develop and maintain a comprehensive technology product roadmap that balances short-term deliverables with long-term vision.
• Conduct market research and competitive analysis to identify trends, opportunities, and threats in the loyalty space.
• Work closely with cross-functional teams, including engineering, product, marketing and client services to ensure alignment and successful product delivery.
• Lead the technical integration of Visa's Loyalty product offerings with partner capabilities.
• Gather and analyze client feedback to inform product enhancements and ensure a customer-centric approach.
• Provide technical guidance and leadership, working with engineering teams to ensure robust and scalable architecture.
• Oversee the technology development lifecycle, ensuring timely delivery of high-quality features and enhancements.
• Define and track key performance metrics to measure success and drive continuous improvement.
• Ensure products comply with relevant regulations and security standards.
• Manage portfolio activities, risk, and escalated impediments with technical and business acumen.
• Coach engineering teams on Agile/Scrum/Lean principles and practices.

Requirements

• 12+ years of relevant work experience with a Bachelor's Degree or at least 9 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 6 years of work experience with a PhD, OR 15+ years of relevant work experience.
• Strong 8+ years of hands-on industry experience related to loyalty functions including Rewards Programs, Offer Management, Partnership Management, Customer Engagement, Integration with e-commerce platforms, Communication and Outreach, Analytics and Reporting.
• Hands-on experience in developing roadmaps, writing user stories, grooming product backlogs and coordinating/prioritizing conflicting requirements in a fast-paced, ever-changing environment.
• Proficiency working in an agile environment with exceptional knowledge of Agile/Scrum/Lean principles and practices.
• Exceptional collaboration and partnership skills with the ability to work in a global environment and drive consensus in cross-functional teams.
• Demonstrated interpersonal skills to interface well with internal stakeholders and partners at all levels.
• Outstanding communications ability to a diverse customer audience, executives, product, and technology stakeholders.
• Strong relationship management skills and solid business acumen.

Nice-to-haves

• Experience demonstrating strong leadership, self-motivation and accountability.
• Fast learner on both technical and business side.
• Strong customer centric mindset.
• Proactive, demonstrate sense of urgency and 'can do' attitude.
• Detail and results oriented, able to analyze data to justify product decisions and apply key learnings.
• Ability to stay organized while managing competing priorities.

Benefits

• Medical
• Dental
• Vision
• 401 (k)
• FSA/HSA
• Life Insurance
• Paid Time Off
• Wellness Program