Principal Technical Program Manager - Chief of Staff

JPMorgan Chase - New York, NY

Full-time - Principal

New York, NY

Credit Intermediation and Related Activities

About the position

As a Principal Technical Program Manager in the Corporate Sector under AI/ML and Data Platforms, you will lead complex, multi-functional technology projects that significantly impact various groups within the firm. Reporting directly to the Chief Information Officer, you will collaborate with Chief Business Technologists to maintain governance processes and drive efficiency across the organization. Your role will involve breaking down business and technical objectives into manageable tasks, managing resources and budgets, and fostering relationships with stakeholders to ensure alignment and effective risk management.

Responsibilities

• Develop and implement strategic technical program plans, aligning with organizational goals and cross-functional collaboration.
• Oversee complex technology project and program execution, managing resources, budgets, and timelines while mitigating risks and addressing roadblocks.
• Champion continuous improvement by identifying process optimization opportunities, incorporating best practices, and staying abreast of emerging technologies.
• Report directly into the Chief Information Officer and partner with the Chief Business Technologists across the AI/ML and Data Platforms (AMDP) organization to maintain and execute governance processes, metrics and measurements aimed at creating a consistent operating model and driving efficiency and quality across the organization.
• Set the agenda, coordinate logistics, and create materials for meetings including offsites, town halls, and monthly/quarterly business reviews.
• Track execution of action items originating from Global Technology Leadership meetings, AMDP Leadership meetings, and regulatory sources.
• Partner with Finance & Business Management on key business management functions including project/resource management, budget/forecasting, vendor management, and financial analysis.
• Partner with GT Strategy & Product and Agility Office to ensure book of work alignment across the portfolio.
• Partner with HR on key resource management functions such as requisitions, talent development, onboarding, and change management.
• Partner with Communications to ensure clear messaging across the organization.
• Be a culture carrier, connecting the organization to the firm's guiding principles.

Requirements

• 7+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in large organizations.
• Demonstrated proficiency in technical solutions, vendor product knowledge, managing vendor relations, and implementing solutions.
• Advanced analytical reasoning skills, applying critical thinking and problem-solving techniques to break down business, technical, and operational objectives.
• Proven ability in leading through change, managing dependencies, and controlling change in high-pressure, shifting environments.
• Advanced expertise in stakeholder management, establishing productive relationships, and driving beneficial outcomes aligned with firm objectives.
• Solid experience in managing program/project schedules, tracking program/project and milestone completion, and reporting progress effectively to stakeholders.
• Expertise with Agile and Scrum frameworks and the application in product development and delivery organization.
• Strategic, organizational thinker with a track record of strengthening program governance and controls within a large organization.
• Experience with the tools used to produce governance documentation, stakeholder communications, and track program metrics (PowerPoint, MS Project, Excel).
• Strong analytical, conceptual, and problem-solving ability.
• Excellent interpersonal (verbal and written) communication skills with the ability to coach others in the best ways to present and explain information concisely tailored to the target audience.

Nice-to-haves

• Able to influence across virtual teams and disparate stakeholder groups.
• Assertive (yet diplomatic) personality with the ability to lead, influence and motivate others.

Benefits

• Comprehensive health care coverage
• On-site health and wellness centers
• Retirement savings plan
• Backup childcare
• Tuition reimbursement
• Mental health support
• Financial coaching