Amazon - Westborough, MA
posted about 1 month ago
Full-time - Principal
Westborough, MA
Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
About the position
The Principal Technical Program Manager (TPM) for Storage Solutions Deployment at Amazon Robotics is responsible for managing the complexity and diversity of Deployment Services for internal customers. This role acts as the Single Threaded Leader (STL) for a next-generation Automated Storage Solution, overseeing New Product Introduction (NPI) Deployment Services and ensuring successful delivery of customer solutions while exceeding expectations.
Responsibilities
- Act as the Single Point of Contact (SPOC) for all Storage Solution Deployment matters with customers, partners, and stakeholders.
- Coordinate with Deployment teams on service deliverables and define the Customer Delivery Solution.
- Establish a mechanism to manage total Customer Delivery Solution status by deployment service.
- Manage escalations or misalignments when risks to service delivery arise.
- Make tradeoff decisions with customers and stakeholders when priorities conflict.
- Determine the nature of decisions (one-way or two-way door) and manage discussions with teams accordingly.
- Ensure role clarity among service delivery teams and escalate misalignments to leadership.
- Develop and publish a clear RACI to drive ownership and accountability.
- Lead Lessons Learned, Root Cause Analysis, or Retrospectives related to Customer Solution Delivery.
- Coordinate across internal teams to ensure alignment and enablement of deployment services.
Requirements
- 8+ years of technical product or program management experience.
- 10+ years of experience working directly with engineering teams.
- Experience managing programs across cross-functional teams and coordinating release schedules.
- 2+ years of end-to-end services delivery experience.
- Bachelor's degree.
- Experience with service delivery and managing tradeoffs with customers.
- Experience owning and driving service delivery strategy and definition.
- Experience managing service delivery expectations across cross-functional teams.
Nice-to-haves
- Experience managing projects across cross-functional teams and building sustainable processes.
- 5+ years working in a service delivery capacity.
- Strong track record for delivering results through influencing others.
- Ability to work effectively across geographically dispersed teams.
Benefits
- Medical, Dental, and Vision Coverage
- Maternity and Parental Leave Options
- Paid Time Off (PTO)
- 401(k) Plan
