Principal Technical Writer

$95,600 - $162,500/Yr

Ncino - Wilmington, NC

Full-time - Senior

Wilmington, NC

Professional, Scientific, and Technical Services

About the position

The Principal Technical Writer at nCino plays a crucial role in shaping the strategy and vision for delivering exceptional user experiences through effective technical communication. This expert-level position involves guiding documentation teams, leading initiatives, and ensuring that technical communication aligns with product and user needs. The role requires a deep understanding of nCino products and the ability to produce high-quality technical documentation that meets the needs of both technical and non-technical users.

Responsibilities

• Guide the strategy and vision for technical communication at nCino.
• Lead high-performing documentation teams and initiatives.
• Ensure technical communication aligns with product and user needs.
• Conduct hands-on investigation and collaborative work to understand nCino products.
• Plan, organize, write, and edit operational and testing procedure manuals.
• Generate and draft release procedures for current nCino products.
• Research advanced technical design specifications and translate them into user-friendly documentation.
• Identify new documentation technologies and methodologies.
• Provide guidance and instruction to less-experienced team members.

Requirements

• Bachelor's degree in Professional Writing, English, or a related field with 8+ years of related experience or a combination of experience and education.
• Professional portfolio showcasing complex technical writing projects.
• Experience with content management systems (CMS) and content delivery platforms (CDP).
• Proficient at building, managing, and mentoring documentation teams.
• Effective at leading and executing documentation strategy and planning.
• Proficient at determining documentation needs, setting priorities, and allocating resources.
• Advanced understanding of API documentation and developer relations.
• Ability to advise management on documentation best practices.
• Advanced understanding of the software development lifecycle (SDLC).
• Advanced understanding of information architecture, content strategy, and user research.

Nice-to-haves

• Advanced degree in Technical Communication, Writing, or a related field with 6+ years of technical writing experience.
• Understanding of UI/UX design principles.
• Advanced knowledge of Salesforce.
• Experience in the financial services industry.
• Project Management Professional (PMP) certification.

Benefits

• Competitive salary range of $95,600 - $162,500 per year.
• Equal employment opportunities without discrimination.
• Commitment to inclusion and reasonable accommodations for individuals with disabilities.