Principal UX Architect, AI & Design Systems Leader

Full-time - Senior

Waltham, MA

About the position

As a User Experience Architect at ZoomInfo, you will lead our design organization's transformation toward AI readiness, driving strategic integration of AI-powered tools and methodologies across our overall product & design workflow. You'll champion a vision for how AI can enhance our designers' creativity, productivity, and impact while establishing best practices that maintain our commitment to design excellence and user experience quality that delivers measurable business impact. This is a hands-on role, where your work will be crucial in implementing our key AI transformation areas, and creating a design system that supports adaptive, intelligent, and inclusive product experiences.

Responsibilities

• Develop and execute a comprehensive roadmap for AI integration within our design practice, identifying key opportunities for productivity gains, quality improvements, and innovative approaches.
• Evaluate, pilot, and implement AI-driven design tools that amplify team capabilities while maintaining creative autonomy and design quality.
• Create frameworks for using AI in different design phases (research synthesis, ideation, prototyping, testing) with clear guidelines on human oversight and quality control.
• Drive adoption of AI tools by demonstrating tangible benefits, facilitating learning opportunities, and celebrating successful implementations.
• Implement metrics to measure the impact of AI adoption on productivity, quality, and team satisfaction.
• Lead the evolution of our design system to support AI-enabled and AI-native product experiences.
• Develop standards for adaptive UI components and data-driven design elements that can personalize or adjust based on user behavior and context.
• Create a comprehensive library of AI interaction patterns (chat interfaces, confidence indicators, voice inputs, etc.) that ensure consistency across our product.
• Establish guidelines for maintaining consistency, brand integrity, and accessibility when implementing AI-generated design elements.
• Partner with Design Systems and Research teams to identify end-to-end journey gaps and prioritize improvements with business impact.
• Implement a system for gathering usage metrics and data-driven refinement of design components.
• Reimagine design workflows to incorporate AI at key points, eliminating administrative overhead and accelerating delivery cycles.
• Develop frameworks for AI-assisted prototyping, content generation, and testing that dramatically reduce time-to-market.
• Create systems for AI-enhanced handoffs between product, design, and engineering teams.
• Establish clear protocols for using AI in different contexts, including ethical guidelines and quality control processes.
• Explore and implement tools for direct translation of design concepts to code, reducing friction in the implementation process.
• Design and deliver training programs that build AI literacy and competency across the design organization.
• Facilitate experimental learning sessions where designers can safely explore new AI technologies and methods.
• Create frameworks for designers to collaborate effectively with AI tools as 'design assistants' that enhance (not replace) human creativity.
• Assess individual and team skill gaps, developing personalized learning pathways to build AI capabilities.
• Champion a cultural shift toward AI as a collaborative partner in the design process.
• Develop design principles for agentic interfaces that balance AI agency with user control.
• Create standards for AI transparency that help users understand system 'thinking' and build trust.
• Establish guidelines for responsible AI use that respects customer privacy and trust.
• Implement frameworks for AI-enhanced accessibility features that make our products more inclusive.
• Develop risk assessment methodologies for potential AI implementation challenges.
• Collaborate with product management, engineering, and marketing to ensure an aligned understanding of AI capabilities and limitations.
• Partner with engineering to implement AI features that deliver exceptional user experiences.
• Educate stakeholders on the evolving role of design in an AI-augmented product development process.
• Champion ethical AI use and transparent design practices across the organization.
• Bridge technical knowledge gaps between teams to enable more efficient product development workflows.

Requirements

• 10+ years of product design experience, with at least 3+ years in a senior or leadership role.
• Strong portfolio demonstrating exceptional design craft, strategic thinking, and change management skills.
• Practical experience using AI-driven tools in your everyday work (generative design, AI-assisted prototyping, etc.).
• Demonstrated ability to navigate technological changes and lead teams through transformation.
• Experience evolving design systems to accommodate new interaction patterns or technologies.
• Deep understanding of UX fundamentals and ability to apply them in emerging AI contexts.
• Excellent communication skills, with ability to translate complex AI concepts for diverse audiences.
• Experience with establishing and tracking success metrics for design initiatives.

Nice-to-haves

• Experience implementing novel AI interaction patterns for user experiences.
• Experience with AI-assisted prototyping, design automation, or generative design.
• Understanding of AI/ML fundamentals as they apply to design processes.
• Experience in leading design transformation initiatives or change management.
• Knowledge of data-driven design systems and adaptive interfaces.
• Experience with natural language interfaces, conversational UIs, or voice interactions.
• Background in accessible design and using technology to enhance accessibility.

Benefits

• Comprehensive benefits including holistic mind, body and lifestyle programs designed for overall well-being.
• Base salary range of $189,200—$260,150 USD, with additional compensation such as Bonus, Commission, Equity and other benefits.