Principal, UX Designer - AI Assistants

Full-time - Senior

Sunnyvale, CA

General Merchandise Retailers

About the position

As a Principal UX Designer on the AI Assistants team, you'll shape the future of AI-human interaction through thoughtful, intuitive, and empathetic design. You'll be an indispensable individual contributor, modeling leadership in problem-solving, design craft excellence, coaching others, communicating your vision in a compelling, convincing manner to cross-functional partners and the leadership team, and delivering very strong work on time.

Responsibilities

• Creating seamless experiences that help users effectively engage with our AI assistant across multiple touchpoints.
• Defining best practices for AI assistant design frameworks.
• Applying the Design Thinking process to collaborate with business partners, engineers, product managers and researchers by facilitating conversations, creating concepts, running design sprints, and building rapid prototypes to leverage the collective creativity and ship impactful products.
• Crafting a user-centered design strategy that integrates business needs seamlessly while working with partners to determine a shared plan forward that balances business and technology considerations.
• Creating and championing an experience that is highly usable before delivering pixel-perfect designs.
• Owning activities and deliverables for multiple projects and engagements.
• Actively soliciting feedback from peers and cross-functional stakeholders through the product design lifecycle.
• Rapid prototyping and experimenting in a fast-paced environment.
• Creating scalable experiences in partnership with our Design System team.
• Efficiently organizing and adapting to changing priorities.

Requirements

• Degree in HCI, graphic design, visual communication, Digital Design, Information Architecture, or similar and at least 7 years of experience in product design.
• A fantastic portfolio.
• Excellent written and verbal communication.
• Interest, if not experience, in AI or e-commerce domains.

Nice-to-haves

• Design certification (for example, IDEOU - Foundations in Design Thinking Certificate).
• Driving product development in a user experience area.
• Master's degree in UI/UX Design, Interactive and Visual Design, Product Design, or related area.
• Related industry experience (for example, retail, supply chain, eCommerce, healthcare).
• Experience designing AI assistant features, including conversation UX frameworks, error states, and recovery patterns.

Benefits

• Health benefits including medical, vision and dental coverage.
• Financial benefits including 401(k), stock purchase and company-paid life insurance.
• Paid time off benefits including PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program for full-time and part-time associates.