Principal UX Designer, Amazon Connect

$147,600 - $244,000/Yr

Amazon - Seattle, WA

Full-time - Senior

Seattle, WA

10,001+ employees

Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers

About the position

As a Principal UX Designer at Amazon Connect, you will be at the forefront of transforming customer experience through innovative design and user experience strategies. This role is pivotal in leading the UX efforts for one of AWS's fastest-growing services, which supports millions of contact center interactions daily. You will leverage cutting-edge technologies such as Generative AI, Machine Learning (ML), and Natural Language Processing (NLP) to create engaging and personalized experiences for businesses ranging from startups to Fortune 500 companies. Your work will directly impact how these companies interact with their customers, enhancing their service delivery and operational efficiency. In this position, you will be responsible for driving design excellence across a diverse set of products. You will lead a talented team, inspiring them to think big and move fast while maintaining a high standard of design quality. Your role will involve hands-on design work, mentoring team members, and establishing a culture of innovation and data-driven decision-making. You will be expected to communicate effectively with various stakeholders, including senior leadership, to advocate for design solutions that enhance user experience and meet business objectives. The scope of your responsibilities will include overseeing the design of large-scale systems and applications, ensuring that user interface design, information architecture, and interaction design best practices are adhered to. You will also be involved in lifecycle design projects, from strategy through execution, and will be expected to provide strategic recommendations based on user data and insights. This is a unique opportunity to influence the direction of a key product within AWS and to shape the UX team that is dedicated to innovating on behalf of customers.

Responsibilities

• Drive a high level of focus and excellence with a talented and opinionated team.
• Lead with passion and conviction, inspiring others to feel the same.
• Raise the bar on design quality while driving operational excellence needed for design to succeed at scale.
• Exhibit excellent judgment in negotiating challenging issues that drive product progress.
• Communicate effectively within the team, across peer groups, and to senior leadership levels.
• Play a visible and driving role in the Design community, sharing unique ideas on creative processes and problem-solving.
• Define, develop, and socialize a clear vision for design innovation while maintaining speed of delivery.
• Cultivate a culture of using data and customer insights to defend design solutions with senior leaders.
• Apply systems-level design thinking to drive scalable solutions from the team.
• Develop processes and identify opportunities for improvement to drive quality and efficiency.
• Support a multi-disciplinary team, serving as a role model, mentor, and motivator in creating a diverse and inclusive working environment.

Requirements

• 12+ years of design experience.
• Experience designing and prototyping with tools such as Sketch, Photoshop, Illustrator, Axure, Keynote, and InVision.
• Experience with best practices for User Interface Design, Information Architecture, and Interaction Design.
• Experience in lifecycle design projects from design strategy through execution.
• Experience designing large-scale systems and applications.
• Ability to provide and effectively communicate strategic and tactical recommendations based on data.

Nice-to-haves

• Experience with Generative AI, ML, and NLP technologies.
• Familiarity with cloud-based contact center solutions.
• Strong leadership and mentorship skills.

Benefits

• Comprehensive medical, financial, and other benefits package.
• Equity and sign-on payments as part of total compensation package.
• Access to a diverse and inclusive workplace.