Medtronic - Los Angeles, CA

posted 3 months ago

Full-time - Principal
Los Angeles, CA
Miscellaneous Manufacturing

About the position

At Medtronic, you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. As a Principal User Experience Designer in the Customer Centered Design team, you will be at the forefront of creating exceptional design solutions that enhance the lives of patients, caregivers, and healthcare professionals. The Medtronic Diabetes business is one of the most exciting and dynamic spaces in medical devices, with over 463 million people worldwide suffering from diabetes, a number expected to rise to nearly 600 million in the next decade. This role is pivotal as the diabetes device industry converges with consumer electronics technology, evolving the experience for those living with diabetes who are increasingly involved in their therapy choices. In this role, you will lead the UI design for mobile applications that meet the needs of patients and caregivers while aligning with the overall UX strategy. You will work closely with a multidisciplinary team, including User Research, UI, and Industrial Design, to collaborate on new product features and user experience enhancements. Your responsibilities will include utilizing Human-Centered Design and Outcome Driven Innovation processes to guide the creation of UI designs, participating in user research, and leading the development of interactive prototypes. You will also be responsible for maintaining design intent throughout the development process and ensuring that design elements are reusable and consistently implemented across projects. This position requires a strong portfolio demonstrating your experience in creating exceptional design solutions and a passion for human-centered design. You will report to the Senior Manager of User Experience and will work in a hybrid model, with onsite work required from Tuesday to Thursday in our Northridge, CA office.

Responsibilities

  • Lead the UI design for mobile apps that meet patient, caregiver and business needs, align with UX strategy, and are technically feasible
  • Continuously learn, grow and improve the craft of UX and UI design
  • Encourage a design process that is scalable, delivers consistency, creates efficiencies, and supports cross-team collaboration
  • Work closely with product leads, design team, and development programs to plan design efforts and define goals
  • Utilize Human-Centered Design, Outcome Driven Innovation (ODI) and similar processes to guide the creation of UI designs
  • Participate in initial exploration processes to identify user needs and opportunities to satisfy those needs
  • Interact directly with users through human-centered design techniques including participation in observational research, interviews, and concept testing to uncover needs, learn about user behavior and explore design concepts
  • Direct the creation of interactive prototypes for mobile apps
  • Lead project definition activities, such as workshops and requirements sessions
  • Participate in usability testing of prototypes, documenting findings and making design recommendations
  • Create design specs (user flows, prototypes, user interface design specifications) to communicate concepts and designs to internal partners
  • Work with developers to maintain design intent and bring concepts to life
  • Support creation and maintenance of a library of design elements to ensure reusable, proven and tested patterns are clearly documented and consistently implemented
  • Navigate regulated product development process to deliver design intent that addresses user and business needs
  • Prepare clear and effective oral and written reports of current design activities status, progress and plan, as required by project or department management

Requirements

  • Bachelors degree required
  • Minimum of 7 years of relevant experience, or advanced degree with a minimum of 5 years relevant experience

Nice-to-haves

  • Demonstrated experience designing consumer-level mobile and web applications
  • Have a clear understanding of all aspects of User Experience and User Interface Design
  • Experience with UX design of enterprise B2B software including responsive sites and enterprise software
  • Experience conducting user testing / user research
  • Experience creating experience frameworks to structure user research insights - e.g., user journeys, service blueprints, affinity diagrams, value proposition canvas
  • Experience designing to Section 508 / WCAG 2.0 accessibility guidelines
  • Experience designing for internationalization and supporting localization
  • Working knowledge of HTML / CSS / JavaScript / XML
  • Familiar with applying scalable UI design systems
  • Work effectively with all levels of the organization
  • Communicate clearly, in written, verbal and visual forms, being equally facile with technical and non-technical team members
  • Ability to quickly understand and become proficient in domain knowledge
  • Working knowledge of diabetes therapy, clinical data, business plans and competitive products
  • Medical device and/or previous Medtronic experience

Benefits

  • Competitive Salary
  • Flexible Benefits Package
  • Short-term incentive called the Medtronic Incentive Plan (MIP)
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