Principal UX Researcher
Logicmonitor - Boston, MA
posted 6 months ago
About the position
As the Principal UX Researcher at LogicMonitor, you will play a pivotal role in enhancing the user experience of our products by planning and conducting comprehensive research that informs product decisions. This position is based in Boston, MA, and involves collaboration with various teams to ensure that our products meet the needs of our users effectively. You will be responsible for shaping the research program, creating processes, and educating colleagues on research best practices while helping to plan the research roadmap. Your work will directly impact the design and execution of both generative and evaluative studies for new and existing features, ensuring that user insights are integrated into the product development process. In this role, you will manage and drive the research program at LogicMonitor, communicating insights across the organization using both qualitative and quantitative methods. You will collaborate with Product Management and other stakeholders to plan and execute research aimed at understanding customer needs, goals, pains, and opportunities. Your responsibilities will include collecting, analyzing, and synthesizing customer feedback from various channels, including online communities and interviews, as well as analyzing customer behavior tracked in our analytics tools. You will oversee the continuous research program, which includes weekly RITE user testing sessions, and maintain a repository of research insights to ensure that the program meets designer and team goals. Additionally, you will conduct competitive analysis for key features, stay updated on industry trends, and mentor colleagues to adopt standard processes and best practices for research. This is an exciting opportunity to make a significant impact on the organization and foster a culture of collaboration and excellence within the LogicMonitor UX team.
Responsibilities
- Manage and drive the research program at LogicMonitor, communicating insights across the organization using qualitative and quantitative methods.
- Plan and execute research with PM and other stakeholders to understand customer needs, goals, pains, and opportunities.
- Collect, analyze, and synthesize customer feedback from multiple channels including online communities and interviews.
- Analyze and report on customer behavior tracked in analytics tools.
- Oversee and coordinate the continuous research program, including weekly RITE user testing sessions.
- Schedule weekly calls with designers, customers, and PM.
- Maintain and improve the repository of research insights.
- Ensure the program meets designer and team goals to identify and fix usability issues, convert insights into actionable design improvements, and identify new strategic design/product opportunities.
- Conduct competitive analysis for key features and stay abreast of industry trends and innovations.
- Mentor colleagues and help the team adopt standard processes and best practices for research.
- Partner with research leads in other departments to align work and share expertise.
Requirements
- Bachelor's Degree required; MS Degree in HCI Design or social sciences preferred.
- 8+ years of experience in user research of SaaS applications.
- Solid research portfolio with examples of tangible insights delivered for various audiences and aligned to business goals.
- Demonstrated expertise in interviewing, usability testing, generative & evaluative research methods.
- Demonstrated expertise in planning and executing RITE user research.
- Experience working in a fast-paced environment and using research to help reconcile opposing viewpoints.
Benefits
- Unlimited vacation
- Health insurance
- Vision insurance
- Dental insurance
- Robust parental leave
- 401K with company matching
- Monthly Work Well reimbursement
- Employee Equity Program
- Professional Development funds
- Wellness programs including Calm membership
