Principal, WW Prime Customer Insights and UX Researcher , WW Prime - Design

About the position

This is a unique opportunity to grow and scale the future of WW Prime for 250+ million members by deeply understanding customer needs and planning for better customer outcomes. As a Principal UX Researcher, you are a customer-obsessed leader who is deeply curious and constantly strives to ask better questions. You are adept at leveraging a range of research methods to understand the current state as well as uncover future customer needs and opportunities. You define research strategy and lead high-impact initiatives where the product and business strategy is highly complex. With a keen eye for adapting existing methods and creating new research frameworks, you provide critical insights that influence end-to-end customer experience and long-term business strategy.

Responsibilities

• Asking better questions to define WW Prime research strategy and own the research roadmap in partnership with the research team and cross-functional partners
• Lead complex, high-impact research initiatives where the future product strategy has yet to be defined, and apply the research to a strategy that benefits the business and customers
• Adapt and create new user research methodologies to meet the unique needs of your product(s) or business goals
• Mentor researchers, empowering their growth and development
• Define prioritization criteria and measurement frameworks for the research you conduct

Requirements

• 10+ years of experience conducting UX research on products and working in close partnership with executive leadership
• Deep technical proficiency in different research methods, including when and how to apply them during the product development process
• Master's or PhD degree in Data Science, Human-Computer Interaction, Cognitive Science, Statistics, Psychology, Anthropology, or related field
• Experience communicating user research findings with senior cross-functional partners to drive impact

Nice-to-haves

• Track record of driving positive customer impact on large-scale products through a deep understanding of customers, their needs, the business landscape, product functionality, and technologies
• Experience in a variety of product spaces, with a bonus for shopping and membership

Benefits

• Equity
• Sign-on payments
• Medical benefits
• Financial benefits
• Other benefits