Print and Marketing - Customer Service

$35,360 - $35,360/Yr

Sir Speedy Printing & Marketing Services - Miami Gardens, FL

Part-time - Entry Level

Miami Gardens, FL

About the position

As a Customer Service Representative at Sir Speedy Printing and Marketing Services, you will play a crucial role in delivering exceptional service to a diverse clientele. This position involves engaging with customers both in-person and through various communication channels, ensuring their printing needs are met efficiently and effectively. You will be part of a dynamic team in a fast-paced environment, contributing to the overall customer experience and supporting the sales process.

Responsibilities

• Engage with customers in-person, over the phone, and through email to provide exceptional service.
• Handle customer inquiries and offer expert guidance on printing options.
• Facilitate order processing and ensure customer requirements are met efficiently.
• Prepare invoices and greet customers courteously at the front counter.
• Answer incoming calls and direct them appropriately according to company procedures.
• Assist customers in selecting appropriate products and services, explaining pricing and turnaround times.
• Handle customer complaints effectively, finding timely resolutions to ensure satisfaction.
• Develop rapport with prospects and build relationships with customers.
• Process customer orders accurately, entering details into the system and confirming specifications.
• Follow up with production and customers to provide order updates and address any changes needed.
• Maintain the orderly appearance of the front lobby area and ensure jobs are placed correctly before leaving.

Requirements

• Minimum of one year in sales or customer service, preferably in the graphics arts industry.
• Good communication skills, both in person and over the phone.
• Proficient with computers and new technology.
• Resourceful and proactive with problem-solving skills and attention to detail.
• Ability to move about freely in the center to collaborate with team members.
• High school diploma or GED equivalent is required.
• Positive and upbeat attitude, even in challenging situations.
• Hardworking and self-motivated with excellent verbal communication skills.

Benefits

• Initial and ongoing training
• Competitive compensation
• Paid holidays and vacation