Printing Customer Service Representative

Copy Doctor - Houston, TX

Full-time - Entry Level

Houston, TX

Merchant Wholesalers, Durable Goods

About the position

The Customer Service Representative at Copy Doctor serves as the first point of contact for customers, ensuring a positive experience while assisting with orders and self-service printing needs. This full-time role requires a friendly and self-motivated individual with commercial printing experience to effectively address customer inquiries and complaints, manage transactions, and support various printing tasks.

Responsibilities

• Greet and attend customers as soon as they walk into Copy Doctor.
• Respond to customer inquiries in a timely, courteous, and professional manner.
• Address customer complaints and seek the input of the Manager when matters cannot be resolved.
• Assist customers in the self-service area.
• Check out customers at the cash register.
• Fill job order sheet per Copy Doctor procedure.
• Develop estimates and quotations using the Point of Sale System.
• Call customers to gather input to quote a print job and notify them when jobs are ready.
• File completed jobs.
• Create shipping labels.
• Print basic orders.
• Finish jobs by cutting, binding, punching, laminating, and folding.
• Perform store closing activities such as organizing and cleaning.

Requirements

• 1 year of commercial printing experience
• Minimum High School diploma or GED
• Friendly, energetic, and positive attitude
• Well organized and detail oriented
• Professional, personable phone etiquette
• Proficient in Microsoft Office (Outlook, Word, Excel)
• Excellent verbal and written communication skills
• Able to lift 50 pounds or more
• Ability to stand for long periods of time