USAA - San Antonio, TX

posted 4 months ago

Full-time - Mid Level
San Antonio, TX
Credit Intermediation and Related Activities

About the position

As a dedicated Mid-Level Privacy Advisor at USAA, you will play a crucial role in managing data incidents, rights requests, and privacy controls specifically within the P&C Insurance area. This position involves participating in the development, implementation, management, and oversight of enterprise privacy programs and processes that are essential for effective risk and compliance management in the first line of defense. You will support the enterprise Privacy Office and act as a subject matter expert on privacy, ensuring compliance with federal and state regulations. Collaboration is key in this role, as you will partner with various lines of business, Compliance and Risk Management, Audit Services, Legal, and Regulators to support privacy-based initiatives. Additionally, you will provide training and guidance to employees across different business areas to ensure adherence to USAA's privacy standards, policies, and guidelines. In this role, you will ensure that risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with established risk and compliance policies and procedures. You will serve as a privacy resource to cross-functional teams, helping to remediate privacy-related issues and risks. Your responsibilities will include coordinating, gathering, and analyzing data trends to respond to business-specific privacy requirements and requests. You will leverage your proficient knowledge of the financial services industry and privacy requirements to inform your daily work, performing research, analysis, and reporting to identify and resolve cross-CoSA privacy issues and incidents. Moreover, you will conduct required privacy assessments of business applications to ensure compliance with published policies and standards. Proactively, you will provide the business with privacy recommendations and decisions aimed at improving the effectiveness and efficiency of business requirements while ensuring compliance. Your role will also involve reviewing business documents and forms to ensure they meet enterprise privacy policies and regulatory and legal requirements. By partnering with the business, Compliance, Risk Management, Audit Services, and Legal, you will provide appropriate risk mitigation recommendations, contributing to a culture of privacy and compliance within the organization.

Responsibilities

  • Ensure risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.
  • Serve as a privacy resource to cross-functional teams to help remediate privacy-related issues and risks.
  • Coordinate, gather, and analyze data trends and respond accordingly to business-specific privacy requirements and requests.
  • Perform research, analysis, and reporting to identify, resolve, and explain cross-CoSA privacy issues and incidents.
  • Gather information to support business analysis, resolve incidents and issues, and identify points of escalation.
  • Conduct required privacy assessments of business applications to ensure compliance with published policies and standards.
  • Proactively provide the business with privacy recommendations and decisions to improve the effectiveness, efficiency, and compliant implementation of business requirements.
  • Provide privacy input on business action plans, projects, or operational requests.
  • Review business documents and forms to ensure compliance with enterprise privacy policies and regulatory and legal requirements.
  • Partner with the business, Compliance, Risk Management, Audit Services, and Legal to provide appropriate risk mitigation recommendations.

Requirements

  • Bachelor's degree; OR 4 years of related privacy, compliance, risk or regulatory experience may be substituted in lieu of degree.
  • 4 years of operations experience in a relevant functional area including financial services, insurance, banking, investment, information technology, legal or other related operational areas that support privacy/risk/compliance initiatives.
  • 2 years of privacy, compliance, risk, or regulatory related experience with accountability for moderate to complex projects, processes, or policies.
  • Validated knowledge of relevant regulatory compliance, industry regulations and regulatory data sources.
  • Demonstrated analytical, organizational, and problem-solving abilities requiring a high attention to detail.
  • Proven communication skills with the ability to collaborate and implement among cross-functional teams.

Nice-to-haves

  • Experience working with sensitive data management and/or privacy policies
  • Familiar with CCPA, CPRA, GDPR and other Privacy laws/regulations
  • Knowledge of governance, risk, and compliance concepts including Risk/Issue management & compliance testing
  • Call center experience is beneficial but not part of this role's responsibilities
  • IAPP CIPP certification a plus
  • US military experience through military service or a military spouse/domestic partner

Benefits

  • Comprehensive medical, dental and vision plans
  • 401(k)
  • Pension
  • Life insurance
  • Parental benefits
  • Adoption assistance
  • Paid time off program with paid holidays plus 16 paid volunteer hours
  • Various wellness programs
  • Career path planning and continuing education assistance
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