Private Client Relationship Manager

Citizens Bank - Ann Arbor, MI

Full-time - Mid Level

Ann Arbor, MI

Credit Intermediation and Related Activities

About the position

The Citizens Private Client Relationship Manager is responsible for engaging with affluent and high-net-worth clients to provide personalized financial planning and advice. This role focuses on building and maintaining strong client relationships, understanding their financial goals, and collaborating with a team of financial professionals to deliver tailored banking and investment solutions. The position emphasizes a client-centric approach, continuous improvement, and professional development within the Core Banking Division.

Responsibilities

• Acquire qualified, new-to-wealth relationships through leads and by developing internal and external referral sources.
• Perform regular, proactive outreach to manage, deepen and retain client relationships.
• Conduct thorough discovery to understand clients' family dynamics, goals, and current financial situations.
• Engage with Certified Financial Planners and Financial Advisors to create and analyze clients' financial plans.
• Introduce appropriate opportunities to segment partners based on clients' financial goals.
• Provide regular, value-added engagement with clients through meetings and consistent communication.
• Leverage Salesforce CRM tool to document client interactions in detail.
• Build an activity-based business development plan centered around proactive outreach.

Requirements

• Bachelor's degree (preferred) or 3-5 years relevant equivalent experience.
• SIE, Series 6 (or 7), 63 (or 66), and Life and Health Insurance Licenses; at least two licenses required.
• Demonstrated success in a client-centric, proactive sales environment.
• Experience in cultivating relationships and new client acquisition.
• Success in maintaining relationships through exceptional service and revenue generation.
• Excellent written and verbal communication skills.
• Knowledge of industry regulatory requirements.

Benefits

• Customer-centric culture
• Access to training and tools for career growth
• Supportive and collaborative workforce