Proactive Service Engineer (Audio-Visual)

Cenero - Malvern, PA

Full-time - Entry Level

Remote - Malvern, PA

Professional, Scientific, and Technical Services

About the position

The Proactive Service Engineer at Cenero is a key member of the programming team responsible for monitoring and diagnosing audio-visual (AV) system errors for clients. This role involves remotely troubleshooting complex AV systems, reviewing control system programming, and ensuring effective communication with clients while maintaining a professional demeanor. The engineer will also engage in continuous learning and certification to enhance their skills in the AV field.

Responsibilities

• Monitor a service alert board of client AV system errors.
• Remotely troubleshoot and debug complex AV systems.
• Determine severity, cause, and possible resolution of any AV system error found.
• Review control system programming and utilize code debugging tools to identify control code errors.
• Maintain software project documentation in the company database.
• Professionally represent Cenero clients showing empathy, patience, and competence.
• Maintain a positive, professional attitude, strong work ethic, and embrace a team-centric environment.
• Complete training programs and gain certifications for manufacturers, industry associations, and company as required.
• Demonstrate the ability to successfully handle multiple tasks and projects.

Requirements

• Bachelor's Degree or equivalent work experience.
• Minimum of one year of Crestron, AMX, or Extron control system programming experience.
• Familiarity with GUI design and graphics applications is required.
• Experience with control systems, video-conferencing, switching hardware, audio DSP setup, and calibration.
• A minimum of three years of on-site installation or commissioning experience is required.
• Knowledge of networking fundamentals such as TCP/IP, addressing, firewalls, routers, and VPN.
• Familiarity with Cisco, Lifesize, and Polycom video conference codes.
• Strong written and verbal communication skills.
• Strong attention to detail.
• Ability to prioritize and handle multiple tasks as well as changing priorities.
• Possess the ability to work in a team-oriented environment as well as independently.

Nice-to-haves

• Crestron and AMX certifications are preferred.
• CTS or CTS-D certification is preferred.
• Crestron CTI-P301 Completed/Passed.

Benefits

• Industry-leading healthcare coverage begins on your first day of employment, including medical, dental, vision, and prescription.
• Savings and 401K Investments with company match.
• Health Savings Account (HSA).
• Flexible Spending Account (FSA).
• Dependent Care Spending Account (DCA).
• 100% Company paid Life insurance.
• 100% Company paid Short Term Disability.
• Optional Long Term Disability.
• Paid Time Off awarded at hire.
• On-site gym, weight room, locker room.
• Giving Programs.
• Employee Tuition Reimbursement.
• Opportunities to network and connect.
• Lucrative Employee Referral program.
• Delicious Free coffee and Warm Philly soft pretzels every Wednesday.