Process and Training Analyst

About the position

The Process and Training Analyst at Micro in Waconia, MN, is responsible for analyzing and optimizing business processes across various departments. This role involves collaborating with cross-functional teams to document existing workflows, identify inefficiencies, and recommend improvements. The analyst will also create training materials and support onboarding initiatives, ensuring that processes are well-documented and easily understood by all stakeholders.

Responsibilities

• Collaborate with cross-functional teams to document and analyze existing processes and procedures.
• Analyze and document internal business, customer-facing, and manufacturing processes.
• Serve as a Subject Matter Expert (SME) on various process workflows, identifying obstacles and recommending solutions.
• Utilize CRM/ERP systems, preferably NetSuite, for researching and improving processes.
• Develop comprehensive process maps, flowcharts, and procedural manuals.
• Utilize Microsoft Office to produce documentation.
• Create and edit video tutorials for training and onboarding initiatives.
• Engage in continuous improvement efforts to enhance productivity.
• Support process-related project initiatives and track milestones.
• Conduct testing of workflows and systems to identify and resolve issues.
• Analyze and prepare detailed information related to business processes.
• Gather, review, and interpret business data to provide actionable insights.
• Conduct data analysis to identify trends and areas for optimization.

Requirements

• Bachelor's degree in business administration, operations management, or related field.
• Strong technology skills including experience with CRM/ERP systems, preferably NetSuite.
• Proficiency in Microsoft Office suite including Word, Excel, PowerPoint.
• Proven experience in process analysis, documentation, and optimization.
• Strong proficiency in process mapping and flowcharting tools.
• Experience in creating training materials and delivering training sessions.
• Project management skills and familiarity with project management tools.
• Strong attention to detail and ability to work with high levels of accuracy.
• Excellent analytical, troubleshooting, and problem-solving abilities.

Nice-to-haves

• Experience in manufacturing.

Benefits

• Dental insurance
• Employee assistance program
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance