Process Engineering - Process Improvement Manager

JPMorgan Chase - Columbus, OH

Full-time

Remote - Columbus, OH

Credit Intermediation and Related Activities

About the position

The Process Improvement Manager in the Process Engineering Center of Excellence will lead teams of consultants in executing key business transformations aimed at achieving operational excellence within Chase Consumer & Community Banking. This role focuses on improving end-to-end processes, enhancing customer experience, increasing employee engagement, and fostering a culture of continuous improvement. The manager will serve as a trusted partner to senior stakeholders, providing recommendations and implementation plans to meet business improvement targets.

Responsibilities

• Manage ambiguity of requests by structuring and scoping complex problems.
• Analyze large quantities of information and apply a range of analytical tools.
• Synthesize insights and develop strategic and tactical solutions.
• Craft and deliver compelling narratives to influence executive stakeholders.
• Lead teams of consultants to support one or more engagements.
• Ensure quality and timeliness of deliverables.
• Influence, design, and develop strategic processes.
• Collaborate with cross-functional partners to enhance end-to-end value chains.

Requirements

• Bachelor's degree from an accredited institution.
• 4 plus years relevant post-graduate work experience, including internal and/or external consulting experience.
• Experience with Lean Six Sigma, Agile methodologies, Change Management Principles, Organization Design, or Strategic engagements.
• Strong executive-level communication skills and presence.
• Demonstrated experience leading teams in strategy, process improvement, or re-engineering efforts.
• Flexibility to work effectively with stakeholders and colleagues at all levels.
• Self-driven and capable of taking initiative and working with minimal direction.

Nice-to-haves

• 2 plus years work experience, including process improvement experience.
• Exposure to Tableau, Alteryx, or similar systems.
• Project Management experience.