CMA CGM Group - Mount Juliet, TN
posted 16 days ago
About the position
CEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement. DARE TO GROW! Join CEVA Logistics, and you will be part of a team that values imagination, encourages boldness and exemplarity, and is committed to excellence in everything we do. Join us in our mission to shape the future of global logistics as we become a global leader in the logistics industry. As we continue growing at a fast pace, will you 'Dare to Grow' with us?
Responsibilities
- Support IT in development, design and testing of future state system environments
- Manage the overall execution of accounts at an operations management level, carrying out specific requirements as documented in the customer SOW
- New SOP/WI and process flow development, ownership, maintenance and assurance operational best practices are in line with customer requirements
- Work with Internal and external CEVA IT team to troubleshoot and provide business support for resolution to any systems issue
- Maintain essential account documentation in adherence to document control parameters
- Drive operational excellence and improvements through regularly scheduled team engagement
- Key contact point of contact for all WMS transition specific tasks and actions, providing internal and external status updates and maintaining clear communication of progress to all parties
- Review and maintain awareness to project financials to ensure account billing is maintained and accurate to budgetary targets
- Implement solutions to address and correct identified issues pro-actively, provide root cause analysis, drive continuous improvements and execution of solutions
- Prepare performance data for required report outs and QBR meetings
- Act as an escalation point for customer for any issues and drive resolution/corrective action
- Review weekly utilization/optimization reports to ensure origin teams are meeting expectations
- Develop and facilitate system training, equipping all teams with requisite degree of knowledge, skill and practice
- Conduct post-mortem assessment of project performance/success (both operational and financial)
- Perform other duties as assigned
Requirements
- Superior project management and organizational skills
- Excellent Excel analytical skills
- Highly developed critical thinking and analysis skills
- Problem solving skills
- Self-motivated, independent and process driven thinking
- Ability to interact and manage customer expectations/metrics for on-time delivery and other requirements
- Demonstrated ability to effectively communicate with all levels of employees, executives and customers
- Understanding of organization group process, influencing, problem identification and resolution at both a strategic and functional levels
- Ability to follow-up with multiple stakeholders and get things done
- Understanding of best practices in the function and industry
- PC skills; Microsoft Office applications (Word, Excel, PowerPoint, Outlook)
- Minimum 6 to 8 years related experience
- Minimum 3-7 years of people management experience
- Degree in Business, Transportation, Logistics, Supply Chain Management or equivalent experience
Benefits
- Genuine culture of reward and recognition
- Opportunities for professional and personal growth
- Challenging career opportunities
