Process Improvement Specialist - BPI

About the position

The Process Improvement Specialist at Nationwide Children's Hospital plays a crucial role in enhancing operational efficiency and service quality through systematic analysis and improvement of processes. This position involves facilitating various projects aimed at optimizing resource utilization and improving job satisfaction among staff. The specialist will engage in data analysis, work system evaluations, and flow assessments to identify areas for improvement and implement effective solutions. The role is integral to fostering a culture of continuous improvement within the organization, ensuring that all team members are aligned with the hospital's mission to provide exemplary care to children and their families. In this full-time position, the Process Improvement Specialist will work Monday through Friday during the first shift. The specialist will charter and facilitate multidisciplinary teams to address and resolve operational challenges, manage multiple projects simultaneously, and gather and analyze data to identify trends and root causes of issues. Utilizing methodologies such as Lean, Six Sigma, and Change Management, the specialist will develop informed recommendations for process changes and improvements. Additionally, the role requires the ability to convert complex data into clear and informative presentations for various organizational audiences. The Process Improvement Specialist will also be responsible for spreading a culture of continuous improvement throughout the organization by providing education and coaching to staff at all levels. This position is not just about improving processes; it is about making a meaningful impact on the lives of children and families served by Nationwide Children's Hospital.

Responsibilities

• Charters and facilitates multidisciplinary teams to prevent and solve operational problems.
• Manages multiple projects and milestones concurrently.
• Gathers and analyzes data to determine trends, identify root causes, and make informed decisions regarding process changes.
• Utilizes Lean, Six Sigma, Institute for Healthcare Improvement, and Change Management tools and methodologies to solve complex problems.
• Converts data into informative presentations and presents clearly and effectively to all organizational audiences.
• Spreads continuous improvement culture to all levels of the organization through activities such as education and coaching.

Requirements

• Bachelor's degree in Industrial Engineering, Management Engineering, or a related field.
• Demonstrated practical knowledge and application of Lean, Six Sigma, Institute for Healthcare Improvement, and Change Management tools and methodologies.
• Proficient with MS Office: Excel, Word, PowerPoint, SharePoint, and Teams.
• Excellent interpersonal skills to interact with all levels of staff, outside vendors, consultants, and physicians.
• One year of work experience facilitating operational or process improvement projects, preferred.