Process Management Analyst - Product Lifecycle

W.W. Grainger - Lake Forest, IL

Full-time - Entry Level

Lake Forest, IL

1,001-5,000 employees

Merchant Wholesalers, Durable Goods

About the position

As a Process Management Analyst in the Product Lifecycle team, you will be responsible for managing day-to-day activities related to product information management. This role focuses on improving data quality and enhancing customer experience by coordinating necessary changes across departments. You will report to the Supervisor of Product Lifecycle and work collaboratively with various teams to ensure effective product lifecycle and maintenance processes.

Responsibilities

• Facilitate and execute product lifecycle and maintenance processes.
• Collect, document, classify, and react to internal and external feedback; determine if feedback needs to be escalated.
• Classify feedback and initiate resolution processes, maintaining and executing product maintenance processes within deadlines.
• Partner with MSM departments for multiple information change activities, including submitting and addressing feedback.
• Understand the downstream impacts of maintenance and how teams interact to complete the work.
• Provide insightful department reports on a weekly and quarterly basis.
• Become a subject matter expert on JIRA, the work management platform; train other team members when needed.

Requirements

• Bachelor's degree or equivalent experience.
• 1+ years previous experience in Merchandising, eCommerce, product lifecycle, or a relevant field.
• Proficiency in Microsoft Office, Smartsheet, JIRA, PowerBI, SQL, and Google Applications (or other comparable systems).

Benefits

• 401(k) with 6% match
• Dental insurance
• Employee discounts
• Health insurance
• Life insurance
• Paid time off (PTO) and 6 company holidays per year
• Parental leave
• Tuition reimbursement