Process Manager, Emerging Payments - Enterprise Services Risk Office

$163,300 - $186,400/Yr

Capital One - Petersburg, VA

Full-time - Mid Level

Petersburg, VA

Credit Intermediation and Related Activities

About the position

The Process Manager for Emerging Payments at Capital One plays a crucial role in the Enterprise Services Risk Office, focusing on risk management for innovative payment solutions. This position involves leading process-based risk assessments, collaborating with various teams, and driving improvements in risk management practices to enhance customer experiences and reduce risks associated with payments, fraud, technology, and cybersecurity.

Responsibilities

• Serve as process management risk advisor for the Emerging Payments business; leverage subject matter knowledge and critical thinking to drive value during process-level assessments and reduce risk for Emerging Payments
• Lead analysis of various business and risk data and information to proactively identify risks, trends, and process improvements
• Provide guidance to the Emerging Payments business areas on process management in alignment with Enterprise frameworks and risk management principles
• Stay current on regulatory environment changes, digital payments industry trends, and understand their impacts to our efforts
• Lead risk assessment project delivery, including providing oversight of risk assessment deliverables, reporting, and meetings; draft and review materials for senior management and other governance activities
• Participate in risk and other management forums and contribute to continuous improvement of risk and project / program management practices
• Lead cross-functional teams through various initiatives (with a focus on the Emerging Payments business) as needed

Requirements

• High School Diploma, GED or Equivalent Certification
• At least 2 years of experience in the Financial Services or Technology industries
• At least 5 years of experience in project, program, process, or risk management
• At least 5 years of experience supporting, partnering, and interacting with stakeholders

Nice-to-haves

• 5+ years of Financial Services or Technology industry experience with focus on digital payments and working knowledge of related risk management or regulatory practices
• Previous experience in consulting
• Process development, documentation, or improvement experience
• Experience with Governance, Risk, and Compliance software tools
• One or more of the following certifications: Business Process Management (BPM), Six Sigma Lean, Green Belt or Black Belt, Agile Coach, Certified Regulatory Compliance Manager (CRCM), Accredited ACH Professional (AAP), Accredited Payments Risk Professional (APRP), Project Management (PMP) or Program Management (PgMP), Certified Information Systems Security Professional (CISSP), Certified Information Security Manager (CISM), Certified Information Systems Auditor (CISA), Certified Risk and Information Systems Control (CRISC)
• Experience managing risks related to customer data protection, encryption and tokenization, technology functionality, third party management, anti-money laundering (AML) or fraud
• Strong communication and relationship building skills, customer focus, and ability to collaborate and influence across teams to deliver
• Ability to set direction, delegate tasks, manage multiple stakeholder expectations, and coordinate a cross-functional team
• Experience in payments-focused risk management, controls development, or reporting activities
• Excellent problem-solving, analytical and critical thinking skills to effectively respond to shifting priorities, demands and timelines

Benefits

• Comprehensive health benefits
• Financial benefits including performance-based incentives
• Inclusive workplace environment
• Support for total well-being