Process Manager - Legal and Regulatory Change Management - Associate

JPMorgan Chase - Columbus, OH

Full-time

Columbus, OH

Credit Intermediation and Related Activities

About the position

The Ops Center of Excellence (Ops CoE), within the Regulatory Change Management Governance (RCMG) group, is responsible for the Legal & Regulatory Change Management (LRCM) process, supporting Asset & Wealth Management (AWM) and Consumer & Community Banking (CCB). LRCM is the formal change management process for legal developments and/or regulatory changes (regulatory events). Participants in the LRCM process include Business, Legal, Compliance, and Controls stakeholders. When the LRCM process identifies regulatory events which require an update to processes, systems, policies, or procedures, each impacted business leverages existing change management processes to review the required changes and make necessary enhancements. The RCMG Associate Process Manager supports AWM and CCB businesses to review, monitor, and report regulatory events. The Associate Process Manager will ensure regulatory events are properly captured, communicated, and distributed, working closely with business contacts to reconcile and address any process gaps. As a Process Manager - Legal and Regulatory Change Management - Associate within the Operations Center of Excellence, you will be tasked with supporting Asset and Wealth Management and Consumer and Community Banking businesses in reviewing, monitoring, and reporting regulatory events. Your role will involve ensuring that regulatory events are accurately captured, communicated, and distributed. You will work closely with business contacts to reconcile and address any process gaps. This position offers the opportunity to work in a collaborative and cooperative environment, and requires strong technical skills, proactive thinking, and innovative problem-solving skills.

Responsibilities

• Monitor for the publication of new regulatory events, which require reviews by impacted Businesses in AWM and CCB
• Facilitate meetings with Business, Legal, Compliance, and Controls stakeholders to discuss regulatory events and determine process impacts
• Create and/or maintain monthly reporting and related metrics for regulatory event activities
• Extract and/or review regulatory event reporting and analyze data to ensure operational objectives are met and instances of non-compliance are escalated appropriately
• Ensure regulatory events are entered in our systems (Spectrum and Control Change Manager (CCM) and routed to impacted Businesses for required review
• Serve as a liaison/support for Business, Legal, Compliance, and Controls stakeholders in response to inquiries
• Maintain RCMG processes and controls and report gaps to leadership
• Assist in implementation of improvements to expand stakeholder understanding, acceptance, and adherence to the LRCM operating model

Requirements

• Associate degree required and 3 years of related banking experience, within Control Management or working in Legal/Regulatory Risk mitigation, in some capacity
• Strong communication skills (verbal and written) and ability to influence
• Detail oriented with strong organizational and critical thinking skills
• Ability to manage multiple tasks simultaneously and prioritize work without oversight
• Self-starter with leadership, interpersonal, and project management skills
• Partnership-oriented, relationship builder
• Proactive thinking with innovative problem solving skills
• Question the efficiency and effectiveness of existing systems/processes and suggest alternative approaches
• Self-confidence, given exposure to all levels of LOB leadership in AWM and CCB
• Ability to operate in a collaborative and cooperative environment; must possess the strong interpersonal skills necessary to work effectively with colleagues at various job levels
• Strong technical skills (SharePoint, PowerPoint, and Excel (including functions, pivot tables, charts, and embedded queries))

Nice-to-haves

• Bachelor's degree preferred
• Process design/enhancement capabilities with the ability to draft procedures/job-aids to accommodate new/existing processes
• Adaptive to increasing job scope/responsibilities and added complexity of work brought on by business growth