Prometheus Group - Raleigh, NC
posted about 2 months ago
Prometheus Group is seeking a self-motivated, detail-oriented engineer to join our team in the exciting field of AI and Machine Learning. This position offers a unique opportunity to leverage your engineering background while engaging with customers to implement our Prometheus APM software. As part of a rapidly-growing software company, you will play a crucial role in monitoring plant operations and ensuring that our customers derive maximum value from our solutions. The ideal candidate will be passionate about analytics technology and possess the skills necessary to manage the complexities of our global operations, which are continuously expanding. Success in this role will not only enhance your professional growth but also open doors to increased responsibilities within the company. In this role, you will be responsible for remotely implementing Prometheus APM for new customers, reviewing and structuring customer process data, and configuring performance calculations. You will also build machine learning models using our automated deployment tools and monitor customer operations to identify risks and escalate issues as needed. Your ability to diagnose operational deviations and collaborate with on-site personnel will be essential in developing effective remediation plans. Additionally, you will lead business reviews with customers, reinforcing the value of Prometheus APM solutions and driving high ROI that leads to subscription renewals. Your customer relationship skills will be vital as you facilitate interactions through video calls and occasional on-site visits, ensuring that customer feedback is communicated to our Product Teams.