Process & Reliability Engineer - Industrial Analytics

Prometheus Group - Raleigh, NC

Full-time - Entry Level

Raleigh, NC

Merchant Wholesalers, Durable Goods

About the position

Prometheus Group is seeking a self-motivated, detail-oriented engineer to join our team in the exciting field of AI and Machine Learning. This position offers a unique opportunity to leverage your engineering background while engaging with customers to implement our Prometheus APM software. As part of a rapidly-growing software company, you will play a crucial role in monitoring plant operations and ensuring that our customers derive maximum value from our solutions. The ideal candidate will be passionate about analytics technology and possess the skills necessary to manage the complexities of our global operations, which are continuously expanding. Success in this role will not only enhance your professional growth but also open doors to increased responsibilities within the company. In this role, you will be responsible for remotely implementing Prometheus APM for new customers, reviewing and structuring customer process data, and configuring performance calculations. You will also build machine learning models using our automated deployment tools and monitor customer operations to identify risks and escalate issues as needed. Your ability to diagnose operational deviations and collaborate with on-site personnel will be essential in developing effective remediation plans. Additionally, you will lead business reviews with customers, reinforcing the value of Prometheus APM solutions and driving high ROI that leads to subscription renewals. Your customer relationship skills will be vital as you facilitate interactions through video calls and occasional on-site visits, ensuring that customer feedback is communicated to our Product Teams.

Responsibilities

• Implement Prometheus APM for new customers.
• Review and structure customer process data (pressure, temperature, flows, vibrations, etc.).
• Configure first-principle performance calculations (efficiency, effectiveness, etc.).
• Build machine learning models easily using Prometheus APM's automated model deployment tools.
• Monitor customer's plant operations.
• Responsible for risk identification, customer escalation, and mitigation.
• Review alerts generated by Prometheus APM's AI and machine learning models.
• Diagnose the root cause of operational deviations and collaborate with on-site personnel to develop and execute remediation plans.
• Track the data in Prometheus APM to ensure the problem has been resolved.
• Lead weekly/monthly/quarterly business reviews with customers, reinforcing Prometheus APM solutions to solve critical plant issues.
• Lead customers through adopting Prometheus APM while driving high ROI leading to subscription renewals.
• Facilitate customer relationships through video calls and occasional on-site visits.
• Gather and share customer feedback with the appropriate Product Teams, ensuring customer needs are heard throughout the product team.
• Identify incremental opportunities company-wide and work closely with Product and Sales Teams.

Requirements

• Bachelor's degree in Mechanical Engineering, Chemical Engineering, or Electrical Engineering.
• 3-7 years of engineering experience in industrial process plants (Power Generation, Pulp & Paper, Oil & Gas, Chemicals, etc.).
• Demonstrated aptitude for adopting new technologies.
• Strong data analysis skills.
• Excellent customer relationship skills; ability to grow and retain accounts, build relationships and quickly spot and communicate potential risks and issues.
• Customer-focused, organized, excellence oriented, and personable.
• Problem Solver - the ability to get to the root cause of complicated operational issues.
• Strong written and verbal communication skills to effectively present operational findings and suggested actions.

Benefits

• Employee base HSA plan, dental, life and short-term disability coverage 100% paid for by Prometheus Group.
• HSA & FSA plan options.
• Retirement Savings with Generous Company Match & Immediate Vesting.
• Gym membership to O2 Fitness.
• Casual dress attire.
• Half-Day Fridays.
• Generous Paid Time Off.
• Company Outings, Trips & Activities.