Process Specialist II, Customer Operations
Qualtex Laboratories•San Antonio, TX
483d
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About The Position
The Process Specialist II in Customer Operations at QualTex Laboratories is responsible for resolving business-to-business customer inquiries related to specimen submissions, collection data, and testing service requests. This role requires effective communication, critical thinking, and problem-solving skills to provide excellent customer service in a high-pressure environment. The specialist will work closely with various departments to support customer onboarding, manage accounts, and ensure compliance with regulatory and quality standards.
