Process Systems Coordinator (Access, SQL Database) - BOF Central Area (Galveston)

The University of Texas System - Galveston, TX

Full-time

Galveston, TX

Educational Services

About the position

The Process Systems Coordinator is responsible for managing programs and projects to enhance logistics operations at UTMB Health. This role involves coordinating the design, development, and implementation of systems and processes aimed at improving organizational efficiency and effectiveness. The coordinator will work closely with customers and various process areas to identify needs, develop training programs, and facilitate process improvements.

Responsibilities

• Identify key customers and forecast their needs.
• Develop strong partnerships with customers and process areas to understand their business.
• Review customer support reports and recommend corrective actions as necessary.
• Coordinate the development of process communication and customer relation materials.
• Serve as a liaison between customers and processes to provide assistance and information.
• Compile and analyze reports for customer education and process improvement opportunities.
• Analyze reports and surveys to identify process improvement opportunities.
• Develop action plans to resolve problems and eliminate future issues.
• Conduct assessments of customer training needs and modify training programs as needed.
• Facilitate the development of process changes and operational plans.
• Coordinate personal development planning and provide mentoring for employee development.
• Assist in benchmarking and continuous process improvement efforts.
• Proactively facilitate the resolution of problems and consult on process improvements.
• Report on team progress and outcomes.
• Provide technical expertise, problem resolution, training, and coaching support to the team.
• Develop curriculum and training programs to meet customer needs.
• Prepare training presentations and conduct customer training.
• Serve as a communication representative for process programs and services.
• Assist in organizing customer-focused educational programs.
• Coordinate compliance with applicable rules and regulations.
• Maintain and report service area outcomes.
• Assist in administrative tasks for service areas.

Requirements

• Bachelor's degree or equivalent experience.
• Three years of related experience in management consulting, organizational development, or operations management.
• Relational database experience (Access, SQL, etc.).
• Proficiency in Office365 applications (Visio, PowerPoint, Word, Excel, etc.).

Nice-to-haves

• Experience with Power BI.

Benefits

• Equal opportunity employment without discrimination.
• Affirmative action to hire and advance women, minorities, protected veterans, and individuals with disabilities.