Procore Support Representative

$50,000 - $60,000/Yr

Trane Technologies - Davidson, NC

Full-time - Entry Level

Remote - Davidson, NC

Machinery Manufacturing

About the position

The Procore Support Representative at Trane Technologies is responsible for providing exceptional customer support by resolving inquiries and issues related to Procore's platform. This role involves utilizing strong problem-solving skills and effective communication to ensure clients can confidently use the software. The position is remote and emphasizes a commitment to sustainability and customer satisfaction.

Responsibilities

• Acquire and maintain a thorough understanding of Trane's Procore business model and tools.
• Work in a fast-paced contact center environment, adhering to schedules for customer coverage.
• Leverage collaboration skills to escalate client cases and solve complex problems.
• Deliver a best-in-class experience by managing telephone, web inquiries, chat, and email.
• Create and distribute standard operating procedures and conduct virtual trainings.
• Maintain diligent attention to detail and manage administrative aspects of the job.
• Demonstrate a positive attitude and respect for coworkers and customers.
• Proactively seek guidance from managers and co-workers when appropriate.
• Convey Trane's culture and values to clients.

Requirements

• 1 year of Procore experience or other customer support experience.
• High School Diploma or GED.
• Strong written and oral communication skills.
• Experience in evaluating and resolving customer inquiries successfully.
• Curiosity and persistence in researching and troubleshooting problems.
• Ability to learn quickly and adapt to changing products.
• Self-starter with excellent problem-solving skills.
• Solution-focused mindset with attention to detail.

Nice-to-haves

• Prior experience or interest in Trane.

Benefits

• 401(k) with 6% match
• Health insurance
• Paid time off
• Parental leave
• Tuition reimbursement