Procurement Operations Subject Matter Expert

Hybrid - Bangalore, IN

Professional, Scientific, and Technical Services

About the position

We are seeking a highly skilled and experienced Procurement Subject Matter Expert to join our team. In this role, you will play a critical part in ensuring seamless execution of procurement processes and driving operational excellence. You will act as a key point of contact for process-related issues, oversee team activities, and ensure compliance with policies and best practices. The ideal candidate is a proactive problem solver with strong communication skills and a deep understanding of end-to-end procurement processes. If you are passionate about delivering exceptional results and have experience in supplier enablement and procurement systems like Ariba S2P, we would love to hear from you! This is an exciting opportunity to contribute to a dynamic, global environment while enhancing customer and stakeholder satisfaction.

Responsibilities

• Understand and manage the process end-to-end in detail.
• Maintain a high level of core performance delivery, ensuring full implementation of documented policies, procedures, and best practices.
• Act as the first escalation point for process-related issues.
• Train existing team members or onboard new resources to the process.
• Identify potential risks or issues in operational activities and take proactive steps to mitigate them.
• Perform root cause analysis in case of escalations and implement corrective actions to improve process robustness.
• Monitor daily team activities closely to ensure smooth execution.
• Take on additional responsibilities as assigned by the Reporting Manager or Team Lead.
• Manage the operations of the Helpdesk, including support for client procurement applications and supplier enablement processes.
• Provide direction and coaching to Helpdesk Agents as needed to meet customer expectations.
• Ensure customer and stakeholder satisfaction.
• Participate in periodic internal reviews and address any issues related to business control guidelines.
• Allocate tasks to the team and guide them on process-related queries.

Requirements

• Bachelor's Degree
• Proven experience in procurement and managing and executing procurement processes effectively.
• Strong skills in collaborating and building relationships with internal and external stakeholders.
• Proven verbal and written communication abilities to convey ideas, address concerns, and provide clear guidance.
• Hands-on experience working with SAP Ariba ERP systems, with a focus on procurement processes.

Nice-to-haves

• Identifies and resolves problems in a timely manner; Gathers and analyses information skillfully.
• Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Maintains confidentiality; Listens to others without interrupting.
• Writes clearly and informatively; Able to read and interpret written information.