Procurement Process Architect

IBM - Austin, TX

Full-time

Hybrid - Austin, TX

Computer and Electronic Product Manufacturing

About the position

The Procurement Process Architect is responsible for identifying and enabling all process-related activities for the Procurement Process Team. This role involves reviewing current processes, leading workshops, and collaborating with clients to enhance procurement operations through automation and best practices.

Responsibilities

• Reviewing a client's current state processes, procedures, practices, and policies.
• Developing materials for and conducting a Process workshop based on Design Thinking principles.
• Identifying and creating a list of potential Robotic Process Automation (RPA) and other transformational opportunities.
• Working collaboratively with clients and IBM delivery leads to prioritize initiatives and obtain agreement on timelines for implementation.
• Assembling and leading subject matter experts to assess the feasibility of agreed opportunities.
• Providing process expertise and best practices input through all phases of Transition.
• Researching, identifying, documenting, and training the internal IBM team about transformational opportunities and initiatives.
• Supporting sales events as needed.
• Constructing process and procedure hierarchy with required documentation covering all in-scope services.
• Supporting client in validating process design with the broader business community.
• Drafting Desktop procedures, reviewing with Delivery Leadership and client, and obtaining required approvals.
• Providing input to the overall project plan and reporting status based on established cadence for both internal and external review.
• Supporting Supplier Enablement activities on new or transformed purchasing platforms.
• Facilitating discussions between delivery and technical teams involving configuration of IBM-owned tools.
• Supporting all levels of testing as required (unit, integration, UAT).
• Offering additional support during the hypercare period including DTP validation and updates, training reinforcement, and reporting.

Requirements

• Familiarity with Source to Procure processes; previous experience performing transformational activities, automation, and procurement operations is required.
• Experience with outsourcing engagements or similar client-facing work is required.
• Experience managing small to medium scope projects in an agile environment with multiple priorities.
• Experience with system design and implementation is required.
• In-depth understanding of transformation initiatives including Robotics, Cognitive Analytics, and Design Thinking.
• Ability to travel, both domestically and internationally, up to 80% is required (4 days a week).
• Minimum Education: Bachelor's Degree.
• Strong communication/soft skills are required.
• Proficiency in MS Office and MS Visio is required.

Nice-to-haves

• Knowledge of IBM's Procurement BPO offering, procurement process, and the general IBM Procurement process is desirable.
• Understanding of working with workflow portals such as ServiceNow.
• Proficiency in MS Project and IBM BlueWorks Live is preferred.
• 6 Sigma Green Belt Certification is preferred.