PROD & QUALITY OPS MGR (Remote)

$112,778 - $149,427/Yr

Stanford Health Care - Palo Alto, CA

Full-time - Mid Level

Remote - Palo Alto, CA

Hospitals

About the position

The Productivity & Quality Operations Manager at Stanford Health Care is responsible for analyzing productivity and quality metrics within the Professional Billing Organization. This role involves managing a team of specialists to identify areas for improvement, streamline operations, and implement automation solutions. The manager will collaborate with various stakeholders to enhance operational workflows and ensure effective communication of productivity data to leadership.

Responsibilities

• Manage a team of specialists to gather and refine data for productivity and quality measures.
• Work with PBO Managers to identify growth areas and address staff-related performance issues.
• Analyze operational workflows and assess automation potential.
• Lead strategic initiatives to streamline operations and engage stakeholders.
• Develop best practices for operationalizing new workflows in Patient Financial Services.
• Interpret complex data to develop actionable steps for process improvement.
• Identify delays and interruptions affecting productivity.
• Implement systems to automate tasks and processes.
• Build relationships across the Revenue Cycle and engage with staff and leadership.
• Guide PBO leadership in aligning program initiatives with strategic objectives.
• Monitor daily productivity metrics and coordinate work activities with other departments.
• Develop process standard work and documentation in collaboration with the Training team.
• Perform detailed analysis of revenue cycle performance to identify trends and root causes.
• Present summary findings and project updates to department leadership.
• Support special projects with analytics.

Requirements

• Bachelor's degree in a work-related field or two years of relevant work experience.
• Ability to analyze and develop solutions to complex problems.
• Strong analytical skills to reach valid conclusions and make recommendations.
• Effective communication skills in both written and verbal formats.
• Knowledge of billing procedures and third-party payer claims processing.
• Familiarity with regulatory requirements related to the functional area.
• Proficiency in Microsoft Office, especially Excel.

Nice-to-haves

• Experience in healthcare revenue cycle management.
• Familiarity with automation tools and software.
• Leadership experience in a healthcare setting.

Benefits

• Competitive salary based on experience and education.
• Opportunities for professional development and training.
• Comprehensive health insurance options.