Autonation Honda West Knoxville - Knoxville, TN
posted 4 months ago
About the position
As an F&I Manager at AutoNation Honda West Knoxville, you will play a pivotal role in the vehicle purchase process, ensuring that customers transition smoothly from Sales to Finance. Your primary responsibility will be to welcome customers to the store, assess their financing needs through a consultative interview process, and present them with a fully transparent pricing menu that details their financing options and products. You will work directly with both customers and employees to build strong relationships, ensuring that every driver gets into the perfect deal. In this position, you will process finance transactions while ensuring 100% compliance with all state and federal laws and regulations. Following up with customers to ensure their satisfaction will be crucial, as will building rapport to create a base of referrals. You will be expected to set and achieve targeted sales goals, gain superior product knowledge to assist customers effectively, and handle all administrative processes in a timely manner, adhering to company policy. Your role will be essential in providing an exceptional customer experience that drives loyalty and fosters a positive environment within the dealership. At AutoNation, we are committed to leading the charge in the automotive industry through innovation and a strong moral compass. We believe in treating all associates with respect and fostering a diverse, equitable, and inclusive workplace. We welcome candidates from all backgrounds who are passionate about making a positive impact, and we encourage you to apply even if you do not meet every requirement. Join us in our mission to revolutionize the automotive industry and create a brighter future for everyone.
Responsibilities
- Welcome customers to the store and transition them from Sales to Finance during their vehicle purchase process
- Work directly with employees and customers to develop relationships
- Determine customer financing needs and payment options based on a consultative interview process
- Present a fully transparent pricing menu to customers detailing their financing options and products
- Process finance transactions and ensure 100% compliance with all state and federal laws and regulations
- Follow up with customers to ensure satisfaction
- Build rapport with customers to create a base of referrals
- Set and achieve targeted sales goals
- Gain superior product knowledge to effectively help customers
- Ensure that all administrative processes are handled in a timely fashion and in compliance with company policy
- Provide an exceptional customer experience to drive loyalty
Requirements
- High school diploma or equivalent
- Proven ability to provide an exceptional customer experience
- Ability to set and achieve targeted goals
- Highly detail-oriented and organized
- Prior sales experience preferred but not required
- Demonstrated communication, consultative, interpersonal and organizational skills
- Experience and desire to work with technology
- Valid in-state driver's license and an acceptable, safe driving record
Nice-to-haves
- Prior sales experience preferred but not required
Benefits
- Commitment to creating a diverse, equitable, and inclusive environment
- Encouragement to apply even if not meeting every requirement
- Supportive work culture that values innovation and teamwork
