Product Analyst, Clinical Systems

Archwell Health - Overland Park - Nashville, TN

Full-time - Mid Level

Remote - Nashville, TN

About the position

The Clinical Systems Product Analyst will play a pivotal role in the configuration and enhancement of Clinical Applications, including the eClinicalWorks EMR and other clinical systems at ArchWell Health. This position is designed for a proactive individual who will collaborate closely with end users across various markets to identify and address their needs. The analyst will conduct thorough research to understand the challenges or opportunities presented by end users, evaluate the current functionalities of clinical applications, and propose effective solutions. The ideal candidate should possess experience in implementing eClinicalWorks and other clinical applications in medium to large-scale environments, exhibit a product-oriented mindset, and demonstrate strong communication skills while adapting to a dynamic work environment. In this role, the Clinical Systems Product Analyst will assist in the research and development of product solutions, focusing on the ongoing development of eClinicalWorks and other clinical applications to effectively address end-user problems. Collaboration with the Information Technology team is essential for setting up and testing integrations and interfaces related to eCW. Once a new product is ready for implementation, the analyst will provide initial end-user requirements and functionality to Clinical Applications Training Specialists to facilitate the development of user training. As a core subject matter expert for clinical applications, the analyst will deliver support through the ServiceNow ticketing platform to resolve incidents or fulfill requests from market end users. The analyst will also lead eCW Data Extractions, including Health Information Exchanges and other data exchanges, to support member care. They will oversee eClinicalWorks upgrades and patches, recommend efficient workflows to enhance operational outcomes, and participate in core clinical systems upgrades and new functionality deployments. This includes building, testing, and devising workflows, as well as sharing the final product with Clinical Applications Training Specialists. The role requires collaboration with team members and vendors to resolve requests and issues from market end users, ensuring a seamless experience across all clinical applications.

Responsibilities

• Assist in the research and development of product solutions and ongoing development of eClinicalWorks (eCW) and other clinical applications.
• Collaborate with the Information Technology team to set up and test integrations and interfaces connected to eCW.
• Provide initial end-user requirements and functionality to Clinical Applications Training Specialists for new product implementations.
• Act as core clinical applications subject matter expert for new products and solutions.
• Deliver support via ServiceNow ticketing platform to resolve incidents or fulfill requests from market end users.
• Support interfaces and integration of new products with eClinicalWorks.
• Lead eCW Data Extractions (eBO) including Health Information Exchanges and other data exchanges.
• Lead eClinicalWorks upgrades and patches to completion.
• Recommend efficient and effective workflows supporting operations outcomes.
• Participate in core clinical systems upgrades and new functionality deployments, including building, testing, and devising workflows.
• Collaborate with team members and vendors to provide resolutions for requests and issues from market end users.
• Participate in relevant applications upgrades and new functionality deployments.

Requirements

• Strong EMR and Clinical Applications subject matter expertise, technical knowledge and analytical skills, eCW preferred.
• Ability to manage a wide range of projects, large and small.
• Strong critical thinking and problem-solving skills.
• Ability to build solutions in EMR Test environment to share with end-users.
• Demonstrated follow-through on projects to test fixes and perform post-resolution follow-ups.
• Ability to communicate application problems and issues to colleagues of all levels.
• Ability to successfully partner with technical teams in reviewing requirements, specifications, testing, support and training plans.
• Aptitude to learn and master new support and help desk tools, systems, and solutions.
• Understanding of eCW Client installations (EXE, Plugin, Web) with emphasis on plugin usage.
• Understanding of eCW Logs and data for specific provider, staff, and patient information.

Nice-to-haves

• Knowledge of implementing quality programs (MIPS, HEDIS, ACO, etc.) within eCW preferred.
• Experience with integration and medical devices set-up, configuration, and troubleshooting strongly preferred.

Benefits

• Health insurance coverage
• Flexible scheduling options
• Professional development opportunities
• Paid holidays and vacation time
• Remote work options