Product Analyst, Ecosystem

$104,000 - $156,000/Yr

Klaviyo - Boston, MA

Full-time - Mid Level

Onsite - Boston, MA

Publishing Industries

About the position

Klaviyo is seeking a Product Analyst to join its R&D team, focusing on data collection and analysis to enhance customer experiences through APIs and integrations. The role involves collaborating with product managers and engineers to support the Ecosystem initiative, which aims to expand Klaviyo's platform capabilities. The ideal candidate will be proactive, intellectually curious, and dedicated to customer satisfaction, working closely with various stakeholders to drive data-driven decisions.

Responsibilities

• Own the analytics needs of one or more product areas, including metrics selection and tracking, exploratory research, experimentation, and instrumentation.
• Leverage appropriate statistical tools such as time-series analyses, hypothesis testing, and causal analyses to statistically assess relative impact and extract trends.
• Generate ideas to shape future analytical projects and initiatives.
• Develop dashboards and reports to regularly communicate results.
• Present findings from exploratory research to senior management to drive business decisions.
• Collaborate with cross-functional teams across disciplines such as product, engineering, design, success, and support.
• Advocate for data-driven decision making and roadmap prioritization based on understanding of what drives the biggest impact for both customers and Klaviyo.

Requirements

• 3+ years of experience in an analytics or data science role.
• Bachelor's or advanced degree in math, economics, statistics, engineering, computer science, or other quantitative field.
• Strong SQL skills and proficiency in tools such as Python, R, Excel, and Tableau.

Nice-to-haves

• Experience with APIs and integrations.
• Strong communication and organization skills.
• Ability to balance attention to detail with swift execution.

Benefits

• Generous benefits package
• Supportive work environment
• Opportunities for professional growth