Tyler Technologies - Latham, NY
posted about 2 months ago
Tyler Technologies is seeking a Hardware Product Analyst to join our Transportation management division in Latham, NY. This role is pivotal in providing exceptional business value and enhancing our top-tier hardware solutions. The ideal candidate will possess solid hardware expertise and a passion for developing cutting-edge technologies that meet market needs. As a Hardware Product Analyst, you will be responsible for researching, identifying, and testing suitable mounting solutions, cradles, and tablets for installation in school buses and other vehicles. You will assess product validity through engineering assessments, product quality tests, customer field trials, and analysis of returns. Your role will also involve negotiating with manufacturers and fulfillment partners to secure the best prices and terms for hardware purchases. In addition to these responsibilities, you will act as the primary point of contact for sales and operations, providing guidance and support to address hardware-related issues. Troubleshooting and resolving hardware issues in a timely manner will be a key part of your job. You will also be tasked with developing and maintaining comprehensive documentation on hardware installation procedures, troubleshooting techniques, and maintenance procedures. Collaboration with internal teams, including project managers, operations, and product owners, will be essential to ensure successful hardware implementation. Compliance with industry standards and regulations related to hardware components is also a critical aspect of this role. You will be expected to continuously research and stay updated with emerging trends in technology, manufacturing capabilities, vendor products, and market demands in student transportation.