Product Analyst - Hardware

Tyler Technologies - Latham, NY

Full-time - Mid Level

Latham, NY

Professional, Scientific, and Technical Services

About the position

Tyler Technologies is seeking a Hardware Product Analyst to join our Transportation management division in Latham, NY. This role is pivotal in providing exceptional business value and enhancing our top-tier hardware solutions. The ideal candidate will possess solid hardware expertise and a passion for developing cutting-edge technologies that meet market needs. As a Hardware Product Analyst, you will be responsible for researching, identifying, and testing suitable mounting solutions, cradles, and tablets for installation in school buses and other vehicles. You will assess product validity through engineering assessments, product quality tests, customer field trials, and analysis of returns. Your role will also involve negotiating with manufacturers and fulfillment partners to secure the best prices and terms for hardware purchases. In addition to these responsibilities, you will act as the primary point of contact for sales and operations, providing guidance and support to address hardware-related issues. Troubleshooting and resolving hardware issues in a timely manner will be a key part of your job. You will also be tasked with developing and maintaining comprehensive documentation on hardware installation procedures, troubleshooting techniques, and maintenance procedures. Collaboration with internal teams, including project managers, operations, and product owners, will be essential to ensure successful hardware implementation. Compliance with industry standards and regulations related to hardware components is also a critical aspect of this role. You will be expected to continuously research and stay updated with emerging trends in technology, manufacturing capabilities, vendor products, and market demands in student transportation.

Responsibilities

• Research, identify, and test suitable mounting solutions, cradles, and tablets for installation in school buses and alternate vehicles such as suburban's, vans, etc.
• Assess product validity using both internal and external benchmarks via engineering assessments, thorough product quality tests, customer field trials, and analysis of returns.
• Negotiate with manufacturer and fulfillment partners to secure the best possible prices and terms for hardware purchases.
• Act as the point of contact for sales, operations, providing guidance and support to address hardware-related issues.
• Troubleshoot and resolve hardware issues in a timely manner.
• Develop and maintain comprehensive documentation on hardware installation procedures, troubleshooting techniques and maintenance procedures.
• Collaborate with internal teams, including project managers, operations, product owners to ensure successful hardware implementation.
• Ensure compliance with industry standards and regulations related to hardware components.
• Occasional travel to client sites and tradeshows required.
• Continuously research and keep up-to-date with emerging trends in technology, manufacturing capabilities, vendor products, and market demands of student transportation.

Requirements

• 3+ years of experience in hardware engineering, with a focus on hardware support and maintenance.
• Strong knowledge of hardware components and systems, including microcontrollers, and wireless communication technologies.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex hardware issues.
• Proven track record of successfully managing hardware-related projects from conception to completion.
• Strong problem-solving skills and ability to work under pressure to meet project deadlines.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Knowledge of vehicle and transportation industry standards and regulations is a plus.