Product Analyst - Hardware

$42,316 - $80,000/Yr

Tyler Technologies - Latham, NY

Full-time

Latham, NY

Professional, Scientific, and Technical Services

About the position

The Hardware Product Analyst at Tyler Technologies will play a crucial role in enhancing the company's hardware solutions for school transportation management. This position involves researching and testing hardware components, negotiating with manufacturers, and providing support to internal teams and clients. The ideal candidate will have a strong background in hardware engineering and a passion for innovative technology.

Responsibilities

• Research, identify, and test suitable mounting solutions, cradles, and tablets for installation in school buses and alternate vehicles.
• Assess product validity using internal and external benchmarks via engineering assessments, product quality tests, customer field trials, and analysis of returns.
• Negotiate with manufacturer and fulfillment partners to secure the best possible prices and terms for hardware purchases.
• Act as the point of contact for sales and operations, providing guidance and support to address hardware-related issues.
• Troubleshoot and resolve hardware issues in a timely manner.
• Develop and maintain comprehensive documentation on hardware installation procedures, troubleshooting techniques, and maintenance procedures.
• Collaborate with internal teams, including project managers, operations, and product owners to ensure successful hardware implementation.
• Ensure compliance with industry standards and regulations related to hardware components.
• Occasional travel to client sites and tradeshows required.
• Continuously research and keep up-to-date with emerging trends in technology, manufacturing capabilities, vendor products, and market demands of student transportation.

Requirements

• 3+ years of experience in hardware engineering, with a focus on hardware support and maintenance.
• Strong knowledge of hardware components and systems, including microcontrollers and wireless communication technologies.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex hardware issues.
• Proven track record of successfully managing hardware-related projects from conception to completion.
• Strong problem-solving skills and ability to work under pressure to meet project deadlines.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Knowledge of vehicle and transportation industry standards and regulations is a plus.

Benefits

• Competitive salary range between $42,316 - $80,000 based on geographic differences.
• Health and wellness benefits to support team members and their families.