Product Analyst - Hardware

$42,316 - $55,679/Yr

Tyler Technologies - Yarmouth, ME

Full-time - Mid Level

Yarmouth, ME

Professional, Scientific, and Technical Services

About the position

Tyler Technologies, a leading provider of end-to-end information management solutions for local governments, is seeking a Hardware Product Analyst to join our Transportation management division. This role is pivotal in enhancing our hardware solutions, which have been at the forefront of school transportation management for over four decades. The ideal candidate will possess a strong background in hardware engineering and a passion for developing innovative technologies that meet market demands. The position is based in Latham, New York, with the possibility of remote work, and requires occasional travel to client sites and tradeshows. As a Hardware Product Analyst, you will be responsible for researching, identifying, and testing various mounting solutions, cradles, and tablets for installation in school buses and other vehicles. You will assess product validity through rigorous engineering assessments, product quality tests, and customer field trials. Your role will also involve negotiating with manufacturers and fulfillment partners to secure favorable terms for hardware purchases. You will serve as the primary point of contact for sales and operations, providing guidance on hardware-related issues and troubleshooting any problems that arise. In addition to these responsibilities, you will develop and maintain comprehensive documentation on hardware installation procedures and troubleshooting techniques. Collaboration with internal teams, including project managers and product owners, will be essential to ensure successful hardware implementation. You will also need to stay updated on emerging trends in technology and market demands related to student transportation, ensuring compliance with industry standards and regulations.

Responsibilities

• Research, identify, and test suitable mounting solutions, cradles, and tablets for installation in school buses and alternate vehicles.
• Assess product validity using internal and external benchmarks via engineering assessments, product quality tests, customer field trials, and analysis of returns.
• Negotiate with manufacturer and fulfillment partners to secure the best possible prices and terms for hardware purchases.
• Act as the point of contact for sales and operations, providing guidance and support to address hardware-related issues.
• Troubleshoot and resolve hardware issues in a timely manner.
• Develop and maintain comprehensive documentation on hardware installation procedures, troubleshooting techniques, and maintenance procedures.
• Collaborate with internal teams, including project managers, operations, and product owners to ensure successful hardware implementation.
• Ensure compliance with industry standards and regulations related to hardware components.
• Occasional travel to client sites and tradeshows required.
• Continuously research and keep up-to-date with emerging trends in technology, manufacturing capabilities, vendor products, and market demands of student transportation.

Requirements

• 3+ years of experience in hardware engineering, with a focus on hardware support and maintenance.
• Strong knowledge of hardware components and systems, including microcontrollers and wireless communication technologies.
• Excellent problem-solving and analytical skills, with the ability to troubleshoot complex hardware issues.
• Proven track record of successfully managing hardware-related projects from conception to completion.
• Strong problem-solving skills and ability to work under pressure to meet project deadlines.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with cross-functional teams.
• Knowledge of vehicle and transportation industry standards and regulations is a plus.

Benefits

• Competitive health and financial wellness benefits.