Product Analyst I - API Management

CSX - Jacksonville, FL

Full-time - Entry Level

Jacksonville, FL

Rail Transportation

About the position

The Product Analyst I - API Management role is focused on enhancing operational excellence within the organization. The analyst will collaborate with various teams, including Application teams, Enterprise Architecture, and Operational Support, to identify and drive process improvements in API Management. This position is crucial for evaluating and optimizing API Management processes and production support services, ultimately aiming to boost operational efficiency and improve communication across enterprise teams.

Responsibilities

• Conduct thorough research to understand customer needs and identify gaps and opportunities to inform product features.
• Analyze product usage data, customer feedback, and other data sources to extract actionable insights using tools such as ServiceNow, SQL, Excel, or data visualization platforms.
• Develop detailed representations of feature requirements using tools such as user personas, use cases, and process flows.
• Translate requirements into concise and actionable user stories from the end-user's perspective.
• Collaborate with the product team to brainstorm new features, define acceptance criteria, and regularly review and refine backlog items.
• Provide insights into the potential value and impact of features to help prioritize them based on their importance and alignment with business goals.
• Organize product backlog items, provide comprehensive descriptions, and develop any relevant documents, mockups, or wireframes.
• Link dependencies between backlog items and ensure all teams are aware of any prerequisites or interdependencies.
• Utilize reporting or analytics tools to generate reports and visualizations of backlog progress, forecasts, and other key metrics.
• Identify potential risks associated with the release plan and develop mitigation strategies.
• Provide regular updates on the status of Release Plans.
• Assist in developing business cases for new product initiatives, review work in progress, support proper testing and validation, and provide data-backed insights for prioritizing features.
• Identify opportunities and support improvements to overall product health to improve reliability and service quality.

Requirements

• Bachelor's Degree in Business, Information Technology, or a related field.
• 2 years of experience in product analysis or a related role.
• Proven track record of successful project and product management.
• Proficient in using SQL, Excel, and data visualization platforms.

Nice-to-haves

• Demonstrated ability to adapt and apply several different best practices, and coach others within the area of product analysis.
• Strong problem-solving skills to address obstacles, perform analysis, and develop effective strategies.
• Ability to prioritize tasks, manage potential bottlenecks or risks, and operate effectively in fast-paced environments.
• Excellent communication skills to engage internal and external stakeholders and ensure cross-functional alignment.