Product Analyst I Req 1033

$51,000 - $73,440/Yr

Cocc - Meriden, CT

Full-time - Entry Level

Meriden, CT

Telecommunications

About the position

The Product Analyst I role at COCC involves supporting the Product Development group in executing product strategy, market requirements, and product launches. The position requires a motivated individual with a strong understanding of the banking industry, project management experience, and business analysis skills to facilitate the implementation of new products and services from design to client execution.

Responsibilities

• Work with development teams, coworkers, and clients to identify product needs and strategies for deployment.
• Determine product needs and gain approval by analyzing business needs against current system functionality and industry standards.
• Create requirements documents for development and participate in critical thinking processes during product development.
• Host focus groups and participate in product forums to gather information and identify clients for development requirements.
• Perform User Acceptance Testing to ensure products align with client requirements and document findings.
• Develop release documentation detailing new functionality and system changes.
• Assist the training department in determining training needs and coordinating training events.
• Interface with customer support for detailed support as necessary.
• Work with initial adopters of new product functionality during the product launch.
• Perform new product/service setup and maintain expectations in line with functionality.
• Assist in initial end-user training and determine best practices.
• Follow up post-implementation and provide initial support, transitioning training and support to customer service.

Requirements

• Bachelor's degree preferred or equivalent work experience and/or relevant certifications.
• Minimum of two years banking or financial services experience, preferably in a technical or operational capacity.
• Ability to read, analyze, and interpret banking periodicals and technical procedures.
• Technical aptitude to perform critical thinking and construct database queries.
• Understanding of relational database structures required.
• Intermediate proficiency in Microsoft Office Suite.

Benefits

• Hybrid work schedule for work/life balance
• Customized training plan for onboarding
• Robust employee training and development program
• Generous PTO and competitive pay
• On-site fitness center and off-site wellness reimbursement
• Tuition reimbursement
• One-on-one career coaching
• Financial planning assistance
• Fun employee events
• Peer recognition programs