S&P Global - Nashville, TN
posted about 2 months ago
As a Product Analyst for Platforms and Tools at S&P Global, you will play a crucial role in the Digital Technology Services Platforms & Tools (DTS P&T) team. This team is responsible for developing and managing a suite of tools that enable Service Management, Agile Execution, Project Portfolio Management, DevOps Tools, and Business Intelligence (BI) across all divisions of S&P Global. The P&T team operates within five major verticals and manages nearly 30 different products in these domains, making it a vital component of the S&P Global Enterprise. In this position, you will have the opportunity to work closely with senior stakeholders from various divisions, showcasing your ability to handle multiple assignments while adapting to changes in a dynamic environment. The overarching goal of the Platforms and Tools team is to develop and support a unified enterprise toolset that facilitates Portfolio Management, resource allocation, execution, and reporting. You will work with cutting-edge technologies such as Azure DevOps, AWS Cloud Systems (including S3, EC2, RDS), AWS Services (like Lambda, Glue, S3, Redshift), PowerBI, and Databricks, as well as leading tools in Project Portfolio Management (PPM) and Agile methodologies. Your role will involve being part of the Platforms & Tools Kanban team, where you will support internal customers from all levels of the S&P Global Enterprise, from senior leadership to individual users. You will facilitate communication between users and the Business and Scrum teams responsible for managing and delivering solutions on these platforms. Your strong investigative, troubleshooting, and communication skills will be essential as you champion support best practices and enhance the user experience. You will take ownership of various responsibilities, including supporting customer requests through the ticketing platform Service Now, troubleshooting issues to maximize customer satisfaction, and liaising with end customers to promote tool adoption. Additionally, you will share knowledge with peers to foster a cohesive team environment and provide feedback to help the Business and Development teams create high-value products.