Product Analyst - Telematics

$42,316 - $55,679/Yr

Tyler Technologies - Yarmouth, ME

Full-time - Mid Level

Yarmouth, ME

Professional, Scientific, and Technical Services

About the position

As a Product Analyst for Telematics at Tyler Technologies, you will play a crucial role in enhancing our telematics solutions, which are vital for local government transportation management. This position requires a strong understanding of telematics hardware and a passion for leveraging cutting-edge technologies to meet market demands. You will be the primary point of contact for all sales and operations inquiries related to telematics hardware, ensuring that our solutions are effectively integrated into our operations and that customer needs are met promptly. Your responsibilities will include collaborating with Geotab's team to resolve hardware-related issues and developing comprehensive documentation on telematics installation procedures, troubleshooting techniques, and maintenance procedures. You will work closely with cross-functional teams, including sales, operations, engineering, and product development, to drive the success of our telematics hardware initiatives. Additionally, you will foster a culture of innovation and continuous improvement within the telematics hardware team, ensuring that we remain at the forefront of technology in this field. This role may require occasional travel to client sites and tradeshows, providing you with the opportunity to engage directly with our customers and showcase our solutions. Your ability to adapt to a fast-paced, dynamic environment will be essential as you navigate the challenges and opportunities that arise in the telematics landscape.

Responsibilities

• Serve as the primary point of contact for all sales and operations inquiries related to telematics hardware
• Collaborate with Geotab's team to resolve any hardware-related issues and address customer needs
• Develop and maintain comprehensive documentation on telematics installation procedures, troubleshooting techniques, and maintenance procedures
• Collaborate with cross-functional teams, including sales, operations, engineering, and product development, to drive the success of our telematics hardware initiatives
• Foster a culture of innovation and continuous improvement within the telematics hardware team
• Occasional travel to client sites and tradeshows required
• Perform other duties as assigned

Requirements

• 3+ years of experience in telematics hardware management, preferably with a focus on fleet management or transportation
• Strong knowledge of telematics hardware solutions, including GPS tracking devices, sensors, and communication protocols
• Proven experience working with Geotab or other leading telematics providers
• Excellent communication and interpersonal skills, with the ability to effectively interact with internal and external stakeholders
• Strong analytical and problem-solving skills, with the ability to identify opportunities and develop solutions
• Ability to work in a fast-paced, dynamic environment and adapt to changing business needs
• Fundamental understanding of the functions, operations, applications, and customer interactions related to school bus services

Benefits

• Competitive benefits to support health and financial wellness