Product Analyst - Telematics

Tyler Technologies - Latham, NY

Full-time

Latham, NY

Professional, Scientific, and Technical Services

About the position

Tyler Technologies is seeking a Telematics Product Analyst to join our Transportation management division in Latham, NY. This role is pivotal in providing exceptional business value and enhancing our telematics solutions, which have been a cornerstone of our service offerings for over four decades. The ideal candidate will possess solid telematics expertise and a passion for leveraging cutting-edge technologies to meet market demands. As a Telematics Product Analyst, you will serve as the primary point of contact for all sales and operations inquiries related to telematics hardware, ensuring that our solutions are seamlessly integrated into our operations and that customer needs are met effectively. In this role, you will collaborate closely with Geotab's team to resolve any hardware-related issues and ensure that our telematics solutions are functioning optimally. You will also be responsible for developing and maintaining comprehensive documentation on telematics installation procedures, troubleshooting techniques, and maintenance procedures. Your ability to work collaboratively with cross-functional teams—including sales, operations, engineering, and product development—will be crucial in driving the success of our telematics hardware initiatives. We are looking for someone who can foster a culture of innovation and continuous improvement within the telematics hardware team, contributing to the overall growth and effectiveness of our product offerings. Occasional travel to client sites and tradeshows will be required, providing opportunities to engage directly with our customers and showcase our telematics solutions. This position is ideal for someone who thrives in a fast-paced, dynamic environment and is eager to adapt to changing business needs while delivering high-quality results.

Responsibilities

• Serve as the primary point of contact for all sales and operations inquiries related to telematics hardware
• Collaborate with Geotab's team to resolve any hardware-related issues and address customer needs
• Ensure seamless integration of telematics solutions into our operations
• Develop and maintain comprehensive documentation on telematics installation procedures, troubleshooting techniques, and maintenance procedures
• Collaborate with cross-functional teams, including sales, operations, engineering, and product development, to drive the success of telematics hardware initiatives
• Foster a culture of innovation and continuous improvement within the telematics hardware team
• Occasional travel to client sites and tradeshows required
• Perform other duties as assigned

Requirements

• 3+ years of experience in telematics hardware management, preferably with a focus on fleet management or transportation
• Strong knowledge of telematics hardware solutions, including GPS tracking devices, sensors, and communication protocols
• Proven experience working with Geotab or other leading telematics providers
• Excellent communication and interpersonal skills, with the ability to effectively interact with internal and external stakeholders
• Strong analytical and problem-solving skills, with the ability to identify opportunities and develop solutions
• Ability to work in a fast-paced, dynamic environment and adapt to changing business needs
• Fundamental understanding of the functions, operations, applications, and customer interactions related to school bus services