Product Analyst

Rxo - Charlotte, NC

Full-time - Entry Level

Charlotte, NC

About the position

As a Product Analyst at RXO, you will play a crucial role in supporting initiatives that go beyond simple feature enhancements. Your primary focus will be on building strong relationships with users, carriers, and customers while collaborating with internal and external resources to create an impactful user experience. This position involves leading the identification and analysis of business and product requirements, ensuring that the products developed meet specific business needs and enhance user satisfaction.

Responsibilities

• Lead the identification, review, and analysis of business and product requirements.
• Assist in the design and development of products that address specific business needs.
• Provide subject matter expertise on products supported and maintain strong communication links among business leadership, field users, and IT team members.
• Participate in the training and development of team members.
• Develop feedback loops between the products and the users to continuously improve understanding of the problem.
• Gather and synthesize data to ensure requirements address the right business problems and ensure resolution with implementation.
• Ensure delivery within established test criteria and assist in executing user acceptance testing (UAT).
• Participate in the deployment/implementation of application solutions and support ongoing operations by responding to queries and problems.
• Market, position, and sell benefits, stepping beyond feature descriptions into launch plans and rollouts.
• Lead strategic discussions and ideation sessions with business leaders to innovate beyond feature enhancements.
• Create excitement and an end-to-end user experience that delights users.

Requirements

• Bachelor's degree or equivalent related work or military experience.
• 1 year of experience in business systems analysis and/or design.
• Experience feeding an agile development process, i.e., as the product manager/owner.
• Recent experience as a developer, technical lead, or implementation engineer.
• Experience with software development processes, including discovery, design, engineering, UAT, and implementation.
• Demonstrated understanding of UX.

Nice-to-haves

• Logistics experience.
• A research and data-oriented approach to problem-solving.
• Excellent verbal and written communication skills; ability to present clean, organized, and thorough information and data appropriate for the intended audience.

Benefits

• Competitive pay
• Health, dental and vision insurance
• 401(k) with company match
• Life insurance, disability
• Employee Assistance Program (EAP)
• Paid time off
• Tuition reimbursement program