Product Analyst

$100,000 - $135,000/Yr

Jobot - Matthews, NC

Full-time - Mid Level

Matthews, NC

1,001-5,000 employees

Administrative and Support Services

About the position

The Product Analyst will play a crucial role in developing and enhancing property tax management products for local governments and municipalities. This position involves analyzing product data, gathering customer feedback, and collaborating with various departments to ensure the products meet current and future needs. The analyst will also monitor product performance and assist in creating functional specifications and user stories to guide development activities.

Responsibilities

• Assist in developing new products focused on property tax management for county and municipal local governments.
• Develop an understanding of the company's current property tax management products to meet current and future needs.
• Analyze requests, write, and prioritize stories with detailed development deliverables centered around property tax billing and collections.
• Serve as a liaison between Client Services, Training, and Development to evaluate and troubleshoot reported customer issues.
• Analyze metrics to improve company products continually.
• Assist the company in achieving short and long-term goals relating to product growth.
• Work with other company departments to improve the analysis and presentation of products.
• Assist with developing training materials for the end user, if requested.
• Perform GAP analysis, highlight associated risks through the project life cycle & provide the best optimal solutions.
• Support the QA team in developing and executing test cases when needed.
• Maintain general awareness of security and privacy policies.
• Report any security incident or suspected security incident to the Incident Response Team.

Requirements

• Bachelor's degree in business, communications, accounting, or any related field. Relevant experience may substitute for a bachelor's degree.
• Previous product analysis experience or subject matter expertise in property tax management software used at the county or municipality level.
• Extensive knowledge of Microsoft Office Suite (Outlook, Excel, Word, PowerPoint) is preferred.
• Exceptional communication, human relations, and interpersonal skills.
• The ability to work under pressure and adapt to change.
• The ability to balance customer needs against the company's vision.
• Excellent time management skills.

Nice-to-haves

• Two or more years of experience working within a local government office focused on property tax assessment, billing, or collections.
• Previous in-depth utilization of property tax software is highly preferred.
• Knowledge of software development methodologies (particularly agile).
• Advanced skills in research and analysis, planning, and implementation.
• Understanding of business issues and how they impact overall plans.
• Positive 'change agent mindsets': leadership, optimism, innovation, continuous improvement of work processes.
• Customer-focused approach to problem-solving and decision-making skills.
• Ability to partner across teams and functions and influence across boundaries.

Benefits

• Competitive Salaries
• Superior Benefits including health, dental, and retirement plans
• Innovative Work Environment
• Work-Life Balance
• Career Growth Opportunities
• Supportive Culture