Product Analyst

Genesis10 - McLean, VA

Full-time - Mid Level

Hybrid - McLean, VA

Professional, Scientific, and Technical Services

About the position

The Product Analyst role at Genesis10 involves leading initiatives to analyze and automate complex business and product problems within a mortgage loan corporation. This position serves as the primary interface between technology and specific business products, providing technical and strategic insights to align with business objectives. The analyst will work closely with users and stakeholders to resolve issues, facilitate knowledge sessions, and develop innovative solutions under limited direction.

Responsibilities

• Assist the Product Owner to write user stories and edit acceptance criteria, ensuring alignment with feature objectives.
• Proactively bring ideas to increase customer value, recognizing roadblocks early and presenting options to key partners.
• Troubleshoot product questions and technical challenges.
• Demo solution options and functionalities in various business settings.
• Understand and utilize agile practices proactively.
• Use applications including Jira, Teams, Confluence, Excel, Word, PowerPoint, Visio, ServiceNow, Icertis, Salesforce.
• Respond quickly to stakeholders for production issues and questions.
• Complete administrative updates and changes in production.
• Support production releases by completing necessary steps in the implementation plan and validations.
• Support user acceptance testing (UAT), development, and deployment support, including manual testing and attending after-hours deployments.
• Create concise materials explaining complex topics to senior leadership and stakeholders.
• Act as the primary interface between technology infrastructure and specific business functional areas.
• Identify business unit requirements, create project and process specifications, and coordinate with application, product, and project teams to ensure projects are on schedule and within budget.
• Build and grow relationships with internal business partners, offering creative and innovative solutions.

Requirements

• Bachelor's Degree or equivalent work experience.
• 3-5+ years of work experience.
• 3+ years of related experience in change management and/or business operations.
• Knowledge and experience in the primary or secondary lending markets.
• In-depth understanding of system functionality is highly desirable.
• Agile product delivery experience, including requirements gathering and writing user stories using Jira technology.
• Intermediate to advanced SQL experience.
• In-depth understanding of Microsoft Excel formatting, formulas, and macros.
• A technical background (computer science degree/certifications/technical work experience) is highly desirable.
• Understanding of end-to-end software development lifecycle (SDLC).
• Exceptional communication and interpersonal skills.
• Strong organizational skills and attention to detail.

Nice-to-haves

• Experience with access, SOX compliance requirements, audit, and deal flow processes.
• Experience with contracting processes and overall business operations.

Benefits

• Access to hundreds of clients, many of whom have been working with Genesis10 for 5-20+ years.
• Opportunity to have a career-home in Genesis10; many consultants have been working exclusively with Genesis10 for years.
• Access to an experienced, caring recruiting team (more than 7 years of experience, on average).
• Behavioral Health Platform.
• Medical, Dental, Vision insurance.
• Health Savings Account.
• Voluntary Hospital Indemnity (Critical Illness & Accident).
• Voluntary Term Life Insurance.
• 401K plan.
• Sick Pay (for applicable states/municipalities).
• Commuter Benefits (Dallas, NYC, SF).
• Remote opportunities available.