Product Analyst

$79,706 - $119,579/Yr

Opus Bank - Irvine, CA

Full-time

Irvine, CA

Credit Intermediation and Related Activities

About the position

The Product Analyst plays a crucial role in bridging the gap between business needs and technology solutions. This position involves close collaboration with various business partners, including sales, client services, and operations, to thoroughly understand and document existing business processes. The Product Analyst is responsible for identifying areas where improvements can be made and delivering clear and actionable requirements to the technology team for both internal and external products. This role requires a strong understanding of the business landscape and the ability to translate complex requirements into manageable tasks for the engineering and QA teams. In addition to requirement gathering, the Product Analyst acts as a project manager, facilitating communication between internal and external stakeholders to ensure that application changes and improvements are effectively implemented. This includes evaluating user needs, coordinating activities, managing timelines, and providing regular status updates. The Product Analyst must also communicate both front-end and back-end user requirements to the development team, ensuring that all aspects of the product are aligned with user expectations. The role also involves leading product design initiatives, developing a roadmap for feature enhancements, and identifying opportunities for automation through system integration. The Product Analyst is tasked with understanding and documenting operational processes to pinpoint procedural gaps and propose viable solutions. Furthermore, they are responsible for end-user training on newly introduced features, which includes developing training materials and conducting sessions for both external and internal customers. The position may also require the preparation of release notes and user guides as needed, along with other duties as assigned.

Responsibilities

• Work with Business Partners to evaluate end user needs and requirements.
• Address each request individually, ranging from routine to high level of complexity.
• Determine approach for each request and make recommendations to management.
• Act as liaison between Application Development team and customer (includes external customers as well as internal customers from various departments).
• Perform various project management tasks to drive application changes, corrections and improvements to fruition.
• Evaluate needs and requirements, coordinate activities between internal and external stakeholders, conduct follow up, manage timelines, and provide status updates.
• Communicate front-end user requirements to the development team.
• Communicate back-end requirements to the development team.
• Evaluate and prioritize new development requests.
• Utilize existing tools to track and report on development progression.
• Address any development roadblocks.
• Lead product design, development roadmap, and feature enhancement.
• Identify opportunities for automation through system integration.
• Understand and document operational processes to identify procedural gaps and propose solutions.
• Act as liaison between Application Development team and QA team to facilitate UAT as required.
• Responsible for end user training for newly introduced features, developing training materials and conducting training to both external and internal customers.
• Prepare release notes and user guides, as needed.
• Other duties as assigned.

Requirements

• 3+ years' experience required in business or product analyst role.
• 2 years of Salesforce experience.

Benefits

• Discretionary bonus and/or business line incentive may be provided, in addition to a medical and other benefits.