Product Analyst

Total Expert - Saint Louis Park, MN

Full-time - Mid Level

Saint Louis Park, MN

Professional, Scientific, and Technical Services

About the position

As a Product Analyst at Total Expert, you will collaborate closely with product managers, engineers, and designers to identify effective solutions to customer problems. Your role will involve understanding customer needs through direct observation and data analysis, ensuring that the solutions you propose are both valuable to customers and sustainable for the business. You will work in a dynamic office environment that encourages collaboration and creativity.

Responsibilities

• Collaborate with Product Managers and stakeholders to identify and document use cases and workflows.
• Analyze potential dependencies and downstream impact of product features.
• Translate use cases into technical requirements and actionable user stories with engineering teams.
• Assist Product Managers in identifying and reviewing product usage and adoption metrics.
• Provide data-driven recommendations for product enhancements and new feature development.
• Work directly with users to understand pain points and validate potential solutions.
• Act as a liaison between business stakeholders, Product Managers, design, and engineering teams.
• Reduce ambiguity for engineering teams through clear communication and well-written specifications.
• Participate in backlog refinement, sprint planning, retrospectives, and other Agile ceremonies.
• Assist with User Acceptance Testing activities and manage Beta or early access programs.

Requirements

• 3+ years of experience in a Product Analyst, Business Systems Analyst, Product Owner, or related role in a B2B SaaS environment.
• Strong analytical skills with the ability to interpret complex data and make informed recommendations.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• Experience with Agile methodologies and tools (e.g., JIRA, Confluence).
• Proficiency in data analysis tools and techniques.
• Detail-oriented with strong organizational and problem-solving skills.
• Strong presentation skills - both virtual and in-person.
• Curious in nature, driving you to ask great questions and seek supporting data.
• Proactive in sharing experiences and techniques with other Product team members.

Nice-to-haves

• Experience with analytics tools (e.g., Pendo, Datadog, Domo).
• Knowledge of software development processes and lifecycle.
• Experience with the Total Expert platform.
• Bachelor's degree in Business, Computer Science, or a related field.

Benefits

• Collaborative work environment
• Opportunities for professional development
• Flexible work hours
• Casual office culture with fun activities