Product Analyst

$95,680 - $95,680/Yr

Unclassified - Columbus, OH

Full-time - Entry Level

Remote - Columbus, OH

About the position

The Product Analyst (PA) is an individual contributor level position responsible for working closely with a diverse group of cross-functional partners to deliver an exceptional customer experience, aligned with business goals and objectives. The PA is responsible for supporting all day-to-day facets (concept to delivery) of highly complex and integrated digital product delivery including creative, business, and technical requirements, product scoping, quality assurance and compliance with established standards, and post-release support. The position requires close coordination with core Subject Matter Experts (SMEs). The PA has a passion for the customer, a strong technical understanding of their digital product, and an ability to work in a fast-paced environment.

Responsibilities

• Manage product lifecycle for assigned products with the direction of the Product Owner
• Partner with Product Owner to determine key product features that achieve business objectives
• Gather and write user stories and acceptance criteria based on stakeholder needs
• Maintain industry knowledge and insight to inform product roadmap
• Identify dependencies and impacts to other areas of the product when working through requirements
• Proxy for Product Owner when they are unavailable
• Coordinates and performs UAT with an eye for customer experience
• Create materials and train internal customers on new features
• Manage 3rd party solutions to build and maximize product capabilities
• Execute AB tests and analyze findings
• Set-up data for lower-level environments in support of Development Team
• Point of contact for Development Team when requirement questions arise
• Analyze support issues to identify trends and improvement opportunities
• Ensure platform stability and operational integrity via participation in team-based on-call rotations and defect triage

Requirements

• Strong technical understanding of digital products
• Ability to work in a fast-paced environment
• Experience in managing product lifecycle
• Proficient in gathering and writing user stories and acceptance criteria
• Knowledge of quality assurance processes and compliance standards
• Experience in coordinating user acceptance testing (UAT)
• Ability to analyze support issues and identify trends
• Experience in executing AB tests and analyzing findings

Nice-to-haves

• Experience with 3rd party solutions
• Familiarity with data setup for development environments
• Knowledge of customer experience best practices

Benefits

• Freelance position with competitive hourly rate
• Flexible working hours with hybrid or remote options