Tyler Technologies - Lubbock, TX

posted 2 months ago

Full-time - Mid Level
Lubbock, TX
5,001-10,000 employees
Professional, Scientific, and Technical Services

About the position

The Product Analyst is responsible for researching specific problems that we are trying to solve for the municipal justice industry and communicating those problems - along with requirements and constraints - to our software engineering team so that we can create effective solutions. This person serves as a subject matter expert for those solutions, guiding new features through development and acceptance and supporting the delivery to our customers through documentation and demonstration. The Product Analyst will be involved in every stage of the product management lifecycle, spending most of their time in the Design and Deliver phases. This includes conducting market research, client interviews, and attending industry conferences to gather insights and validate product features. The role requires a strong understanding of the software development life cycle, particularly agile methodologies, and the ability to communicate effectively with both technical and non-technical stakeholders. The Product Analyst will also be responsible for driving the adoption of solutions and measuring their usage in the target market, ensuring that the products meet the needs of our clients and contribute to the overall success of the organization.

Responsibilities

  • Research market problems
  • Conduct onsite and virtual visits to client sites
  • Conduct interviews with clients and prospects
  • Attend industry conferences and user gatherings
  • Research competing products and organizations
  • Prioritize problems to solve
  • Evaluate incoming requests, requirements, and suggestions
  • Maintain a backlog of planned development work
  • Organize releases of product features
  • Validate priorities and plans with stakeholders
  • Design solutions to problems
  • Communicate requirements as epics and stories
  • Consult with designers on mockups and prototypes
  • Consult with engineers on technical solutions
  • Validate designs and requirements with stakeholders
  • Deliver solutions to the market
  • Guide development and testing of new features
  • Document features and functionality for future reference
  • Demonstrate and train features for stakeholders
  • Validate features with early adopter clients
  • Drive adoption of solutions
  • Measure adoption and usage in the target market
  • Assist in sales demonstrations, webinars, and proposals
  • Advocate through marketing campaigns and community messaging
  • Participate in Tyler conferences and events

Requirements

  • Bachelor's degree, preferably in CIS, MIS, or a related technical field
  • Experience working with local government, preferably in the justice system and ideally in a municipal court
  • Experience working in a customer-facing role, preferably in gathering requirements for software development
  • Understanding of the software development life cycle, especially agile methodologies
  • Understanding of software design principles, especially user centered design
  • Understanding of software programming concepts, especially cloud technologies
  • Proficiency communicating in written, verbal, and presentation form
  • Ability to travel to client sites, conferences, and Tyler offices, as needed

Benefits

  • Health Insurance
  • 401K Plan
  • Vacation & Paid Time Off
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