Product Analyst

Cvhcare - San Ramon, CA

Full-time

San Ramon, CA

About the position

The Product Analyst plays a crucial role in supporting software product offerings by analyzing and developing software features to meet client needs. This position involves collaboration with end-users and software engineers in a dynamic, startup-like environment, focusing on ensuring products are functional, intuitive, and cost-effective. The analyst will engage in software ideation, development processes, and build relationships with future clients to support industry needs.

Responsibilities

• Analyzing, evaluating, and aiding in the development of software features and functions.
• Researching industry and regulatory requirements, competitor products, and relevant changes that may affect end-users.
• Creating user-oriented software requirements and specifications.
• Participating in discussions with engineers, end-users, and customers to understand their business processes.
• Observing end users to identify ways to enhance efficiency and effectiveness.
• Supporting the development of features in collaboration with Engineering and stakeholders.
• Writing user scenarios to capture user needs and assisting engineering in implementation.
• Mapping workflows and creating user stories.
• Testing platform features, functions, and UI/UX with customers.
• Supporting Engineering in creating test cases for new features.
• Ensuring product performance aligns with user expectations.
• Anticipating user actions to identify and resolve system defects.
• Understanding software development processes and contributing to continuous improvement.
• Assisting in project schedule development and providing estimation inputs.
• Eliciting requirements and specifications from internal and external sources.
• Implementing client feedback as necessary.
• Assisting developers in interpreting requirements during design and testing phases.
• Generating requirements and specification documentation.
• Assisting in onboarding and implementation for new clients.
• Creating and maintaining knowledge base documentation for end users.

Requirements

• Bachelor's degree required; degree in a related field is a plus.
• Strong written and verbal communication skills.
• Strong analytical skills to draw insights from data and feedback.
• Strong research skills and eagerness to find answers.
• Motivation to learn software development concepts and apply them to user requirements.
• Passion for supporting businesses with technological solutions.
• Ability to remain professional in a changing environment.
• Excellent customer handling skills.
• Team-oriented attitude with the ability to work independently.