Product Analyst

$117,700 - $200,700/Yr

Visa - Foster City, CA

Full-time - Mid Level

Hybrid - Foster City, CA

Credit Intermediation and Related Activities

About the position

The Product Analyst role at Visa focuses on guiding change management processes to ensure effective implementation of new product capabilities and network changes. The position is critical in assessing impacts, collaborating with stakeholders, and executing communication strategies to drive adoption of changes that align with Visa Direct's product roadmap. This hybrid role requires a blend of strategic planning and tactical execution, with a strong emphasis on collaboration and communication across various teams.

Responsibilities

• Collaborate with change owners, product managers, process SMEs, and other stakeholders to assess changes by reviewing current state against proposed future state product features and processes.
• Verify Change Management and Visa business processes and controls are met and documented.
• Ensure readiness plans are developed, socialized and executed.
• Escalate all potential risks prior to change implementation to drive successful delivery.
• Participate in program calls for strategic changes, providing Change Management expertise and consultation.
• Document change details and verify completeness and accuracy of change information in SharePoint ticketing system.
• Review reporting and highlight discrepancies and gaps with management team.
• Collaborate with Data & Analytics partner to improve ticket management and reporting.
• Review and update change management plans with stakeholders.
• Create and deliver monthly communications to inform staff of change details and assets.
• Partner with Product Readiness team and change owners to ensure accuracy in information.
• Verify dashboard reporting provides clear details to inform organization of the change pipeline.
• Prepare and maintain informational packs for strategic changes for internal review and planning discussions.
• Collaborate with Learning & Development for communications and training development support.
• Track, monitor and support usage and adoption of change management activities.
• Lead discussions with internal leaders to support change management activities.
• Continuously assess change processes to improve effectiveness.

Requirements

• 5 or more years of relevant work experience with a Bachelor's Degree or at least 2 years of work experience with an Advanced degree (e.g. Masters, MBA, JD, MD) or 0 years of work experience with a PhD.
• Fluency in Powerpoint, Excel, Word, and SharePoint applications.
• Strong understanding of change management principles and experience with implementing change processes and best practices to successfully guide people through change.
• Exceptional written and verbal communication and presentation skills, to audiences of varying seniority.
• Familiarity of payment systems (card networks, ACH, RTP, SWIFT, digital wallets).
• Experience in product management, delivery and launch lifecycles.
• Ability to quickly learn about the internal Visa systems and how it all works together.
• Detail oriented and highly execution focused by working in conjunction with various counterparts across multiple functional groups.
• Organized, with a natural inclination for both strategic and tactical planning and turn strategy into tangible deliverables.
• Good business insight and understanding of organizational issues and challenges.
• Problem solving and root cause identification skills.
• Excellent collaboration skills to work with and through others.
• High level of professionalism, energy and sense of urgency to make things happen.
• Ability to establish and maintain trust, credibility and build strong relationships.
• Ability to influence others and move toward a common vision or goal.
• Expertise leading cross-functional workshops to drive consensus.

Benefits

• 401(k)
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off